- Most of leadership, department heads and senior team members have been with the business for a long time which can blinker new opinions or feedback.
- Agency has transitioned / is transitioning from Social into Advertising - so the teams lack real ad agency experience. Often affecting poor client experience, outweighing planning VS execution and delivery, misinformed project timings, and creative not meeting standards.
- Change happens fast here - when it comes to workflow, resources, project priorities. Whereas department changes are slow and drawn out, creating confusion and actually causing change anxiety.
-Because leadership responsibilities are given to anyone in mid/senior positions, individuals' experiences can be hugely skewed depending on the maturity and experience their leader/line manager has.
- Operations killing creativity.
-- Standards are allowed to slip due to demands on resource.
-- Operations dictate decisions that impact creative work.
-- Agency seems trained to think quantity over quality.
-- Project wash-ups are delayed, not respected or learnings fall on deaf ears.
-- Lack of ‘free time’ for delivery teams in all departments to do their best work. (Key quote from Austin Kleon “Creative people need time to just sit around and do nothing.”)
- Multiple flexible working policies but they don’t feel accessible with the demands of the day job - often making burn-out more likely, as team members don’t feel they can actually take advantage of the initiatives.
- More transparency and action are needed to ensure teams are learning from mistakes. By just celebrating positive outcomes it starts to feel like toxic positivity.
- Extraverted team members do well and are celebrated. While humble and introverted characters struggle with getting their time to shine.
- Lack of BAME representation in senior positions.