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      BORN SOCIAL

      Engaged Employer

      BORN SOCIAL reviews

      3.7

      73% would recommend to a friend

      (42 total reviews)

      Char Hamill and Ben Tyson

      96% approve of CEO

      78% positive business outlook

      Ratings by demographic groups

      BORN SOCIAL has an employee rating of 3.7 out of 5 stars, based on 42 company reviews on Glassdoor which indicates that most employees have a good working experience there. The BORN SOCIAL employee rating is in line with the average (within 1 standard deviation) for employers within the Media and communication industry (3.7 stars).

      Reviews by job title

      42 reviews
      2.0
      Feb 1, 2023

      You'll be the token tick box - Still too white

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Overall a good company with nice people. Decent culture and after-work events. The work they produce is good but not great.

      Cons

      No BAME person is in a position of leadership despite all their diversity and inclusion talk and efforts. Perhaps comes from a place of white guilt rather than actual sincerity. They need a better tactic and culture. Most black men have been let go. Perhaps they're more comfortable around female women of colour as they aren't perceived as a threat. Noticed that people of colour have to code-switch or be assimilated and accultured into mainstream white culture. There is no direct racism but it can get exhausting being in that environment. Nice people that unfortunately don't know how to be honest or transparent when it comes to necessary conversations. Contradictory feedback.

      avatar
      BORN SOCIAL Response
      3y
      Thank you for leaving us this review. Although it's hard to read it's really important we hear and acknowledge all experiences of Born Social and we are sorry that this was yours. Please know we have shared and are discussing this feedback at leadership level across all departments. It is so valuable to have these conversations directly so if you feel comfortable talking to us more, please do reach out to anyone at Born that you would be happy to talk to. We are very aware that our Senior Leadership Team lacks ethnic diversity. We have not needed to hire into this team in over 6 years but as and when we do, diversity will be a high priority. Our latest team data records 24% BAME team members and we have various initiatives, both internally and with industry working groups, focussed on continuing to increase ethnic diversity in our team and our industry. Over the last 3 years, we have retained many of our ethnically diverse team members. In total 26% of leavers have been POC, which is proportionate with our team ethnicity. We do talk about inclusion, diversity and representation a lot. Not because we think we are perfect but because we are constantly striving to improve ourselves and our industry. It is never our intention to come across as though we are faultless but we cannot afford to wait to talk about it until we are. We will continue to keep it high on our company agenda. We work extremely hard to build a diverse and inclusive culture but in the spirit of one of our values - Make Each Other Better - we always welcome feedback and conversation about where there is room to improve.
      3.0
      Feb 21, 2024

      Amazing for culture. Not for its creative.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      - All teams have exposure to a portfolio of huge global brands. - In-person and remote culture is one of a kind. - Transparent about (positive) business decisions and the business journey. - Brilliant successful agency, growing at speed. Guaranteed to continue on its trajectory. - Fantastic employer brand. -Their ‘young talent scheme’ is well-researched and executed. - Intelligent, hungry, motivated teams. - Autonomy and opportunity at all levels. - Broad range of societies and socials. - Engaging internal debates and discussions - Inclusivity, Neurodiversity, Social classes (even if its not acted on)

      Cons

      - Most of leadership, department heads and senior team members have been with the business for a long time which can blinker new opinions or feedback. - Agency has transitioned / is transitioning from Social into Advertising - so the teams lack real ad agency experience. Often affecting poor client experience, outweighing planning VS execution and delivery, misinformed project timings, and creative not meeting standards. - Change happens fast here - when it comes to workflow, resources, project priorities. Whereas department changes are slow and drawn out, creating confusion and actually causing change anxiety. -Because leadership responsibilities are given to anyone in mid/senior positions, individuals' experiences can be hugely skewed depending on the maturity and experience their leader/line manager has. - Operations killing creativity. -- Standards are allowed to slip due to demands on resource. -- Operations dictate decisions that impact creative work. -- Agency seems trained to think quantity over quality. -- Project wash-ups are delayed, not respected or learnings fall on deaf ears. -- Lack of ‘free time’ for delivery teams in all departments to do their best work. (Key quote from Austin Kleon “Creative people need time to just sit around and do nothing.”) - Multiple flexible working policies but they don’t feel accessible with the demands of the day job - often making burn-out more likely, as team members don’t feel they can actually take advantage of the initiatives. - More transparency and action are needed to ensure teams are learning from mistakes. By just celebrating positive outcomes it starts to feel like toxic positivity. - Extraverted team members do well and are celebrated. While humble and introverted characters struggle with getting their time to shine. - Lack of BAME representation in senior positions.

      avatar
      BORN SOCIAL Response
      2y
      Thanks for taking the time to leave this thoughtful review. It's a good read, with lots of strong observations and feedback. Appreciate your view on the pros - our client list and our in-person + hybrid culture are two things we're especially proud of. Really hear your constructive points too. Most notably ensuring operations doesn't hinder creativity (getting this balance right as we grow is key - and hard!), rethinking scale of people leadership (perhaps part of the solution lies in better training and systems to support consistency, which is something we're actively working on right now) and valuing perspectives outside the 'Born bubble' (there are pros to long term retention of leadership in terms of stability but we MUST listen and trust new thinking for us to improve). Completely agree that we need: more diversity in senior roles, to develop more comfort in unpacking what's not worked so we're not veering into realms of toxic positivity, and that good culture means nothing without great work (in our business can you actually have a good culture without it?). Heed your advice, thank you. Please do feel free to discuss it with us in person if you have more thoughts to share.
      3.0
      Jul 17, 2025

      Has passed its peak

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Overall good work / life balance Nice office in a central location with snacks and lunch twice a week Good calibre of brands Some great benefits

      Cons

      Way too top heavy in management Senior leadership do not take feedback very seriously and seem to be exempt from rules given to everyone else They’re consistently trying to get to work faster but in a way that compromises quality They’re not set up for good production capabilities The environment is now very very corporate

      avatar
      BORN SOCIAL Response
      11mo
      Thanks so much for taking the time to share your thoughts and feedback. Yikes, we definitely don’t think we’re past our peak - there is so much exciting stuff in the works - including production! But it’s important and valuable to hear if that’s how it’s feeling to you right now. Getting to better work faster is absolutely not about prioritising speed over quality - it’s about agility as we scale, spending less time in emails and meetings and more time making work we love! But it’s a good watch out for us to be aware of. We totally agree that our people and culture are what makes Born Social special. Corporate is not the vibe we’re going for and we passionately believe in holding leaders to the same, if not higher, standards of behaviour and impact. If you want to chat about this to help us understand this more, we’d really like that.
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      ReviewsBORN SOCIAL reviews

      Glassdoor has 46 BORN SOCIAL reviews submitted anonymously by BORN SOCIAL employees. Read employee reviews and ratings on Glassdoor to decide if BORN SOCIAL is right for you.