Supportive team & great culture, but no clear progression - Sales Development Representative (SDR) Contentsquare Employee Review

3.0
Aug 21, 2025
Recommend
CEO approval
Business Outlook

Pros

- The people are genuinely the best part of the role - supportive, driven, and I’ve made great friends here. - Culture is very “work hard, play hard” in a good way, and the sales floor has strong energy and competitiveness that keeps you motivated. - The product is strong and something you can get behind when speaking with prospects.

Cons

- There’s no longer a clear route to progression. When I joined, I was told there was a 12-month pathway to move from SDR into AE. Two years later, that pathway has been scrapped, and there have been no discussions about promotion or even a base pay increase. - There’s been a lot of internal changes and restructuring, which makes things feel unstable at times. - Onboarding and training could be much stronger - new hires often struggle to pass probation, and I feel the lack of support doesn’t set people up for success. - High turnover in the SDR team due to performance-related issues, but without the right tools/training, it feels avoidable.

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Contentsquare Response
8mo
Thank you for the thoughtful review and for calling out the team, culture, sales energy, and product. It’s great to hear that these are all motivators. We hear you comments about progression, onboarding, and the pace of change. We’re rebuilding a clearer SDR progression using the ongoing skills framework that spells out the competencies for each level and the criteria for moving forward, so expectations are more transparent. In parallel, our onboarding revamp is in progress to strengthen 30/60/90 ramp and manager enablement so that our new hires are truly set up for success. Thanks again for the candid feedback, it’s helping us improve. If you’re open to sharing more about your experience, we encourage you to reach out to your PBP.

Explore other reviews about Contentsquare

5.0
Feb 23, 2026
Recommend
CEO approval
Business Outlook

Pros

flexible hyrbid setting and good mentorship

Cons

below avg pay and management shifts alot

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Contentsquare Response
2mo
Hi there. Thank you for sharing your experience. We’re glad to hear you enjoyed the hybrid flexibility in New York and received great mentorship during your time here. Over the past few years the company has gone through significant change a we've integrated multiple teams. We know that leadership transitions and evolving structures are felt by employees, and stability and clarity remain important focus areas as we continue to mature. Thank you again for having been part of the journey, and we wish you the best moving forward.
2.0
Mar 31, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- the people (i work with on a daily basis). i've heard some not-so-great things and reviews about people in other departments, but i'm lucky to work with great people in my department and know many kind and hard working people here. - unlimited pto - hybrid - nice offices

Cons

there's good reason behind the overall rating of this company and % approval of the ceo are dropping. the company is not what it used to be. during the first ~6 months i thought it was so exciting and a super unique unicorn company, however, right after that you start to notice all of the things wrong with it. the overall culture also took a huge hit within the last year or so. after the last round of lay-offs, SO MANY people then left on their own because of burnout from the unorganized chaos + more money since it's fairly rare to get a significant enough raise here. i envy the people who got out before the ship sank - senior leadership who probably have no idea what we actually do beneath them aka lack of visibility and no clear path for growth - leadership changes and lay-offs left and right - LACK OF DIVERSITY.

4
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Contentsquare Response
1mo
Thank you for taking the time to share your perspective and for the more than three years you’ve spent with us, especially during a time of significant change. We’ve had to make some difficult decisions over the past few years, including including organizational changes as we've merged companies, cultures, and products together into one platform. These were not taken lightly, and we recognize the impact they’ve had on teams, morale, and our employees day-to-day experience. We also hear your point around compensation. We’d encourage you to speak with your manager to better understand how salary reviews and compensation decisions are approached, salary bands, and how this connects to your role and progression. You also raise important points around leadership visibility, growth, and inclusion. We know these matter, and they’re areas we’re actively working on... particularly around making growth paths clearer and strengthening connection between leadership and teams. As a current employee, we’d encourage you to share this feedback directly with your manager (in addition to the compensation piece), connect with your People Business Partner, or take part in our annual engagement survey launching in May/ quarterly pulse surveys so it can help shape ongoing action plans. Your voice really matters in how we move forward.
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