Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Fastmarkets

      Engaged Employer

      Fastmarkets reviews

      Work here as a placeholder until you find better - Customer Success Manager Fastmarkets Employee Review

      3.0
      Sep 19, 2025
      Customer success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Team members and colleagues across the board are nice and supportive - Access to sophisticated CS tools - Sales Enablement is top notch (the team is extremely knowledgeable, keep up with the latest sales methodologies, great coaching)

      Cons

      - Low pay and bonus - CS leadership/managers are useless, don't do anything to elevate the team or CS as a function, and we're seen as a support/admin function as a result. I don't think they know what Customer Success truly is and how to run a proper Customer Success function. They are just supervisors and they don't have the knowledge nor experience and skills to take their CSMs to the next level unlike the leaders in sales and account management. Only coaching they can do is on the company's values and useless games, which feel like a waste of time. - Increasingly hiring and replacing CSMs and AMs from cheaper countries, Brazil and Bulgaria. If you are in the US, Singapore or London, you'll be replaced. - Feel like management doesn't like constructive criticism and could easily retaliate even though they keep asking for employee feedback. Already spotted a bully in the AM team. All of the above potentially explain the high turnover that the team experienced this year.

      avatar
      Fastmarkets Response
      8mo
      Thank you for taking the time to share your feedback. We’re pleased to hear that you’ve experienced support from colleagues, value the tools available, and have had a positive experience with our Sales Enablement team. We also want to acknowledge the concerns you’ve raised about leadership, compensation, team structure, and feedback culture. While we are proud of the progress we’ve made in building out our Customer Success function, we recognise there is more work to do and elevate the function. Employee feedback, positive or constructive, is essential to our growth. We are continuing to invest in development, career growth opportunities, and global team integration to build a culture where all employees feel supported, heard, and set up for success. We appreciate your honesty and will use your feedback to help guide improvements as we move forward. If you’d like to discuss your concerns in more detail, please don’t hesitate to reach out to your HR Business Partner

      Explore other reviews about Fastmarkets

      5.0
      Mar 13, 2024
      Price reporter
      Recommend
      CEO approval
      Business Outlook

      Pros

      Lots of room for career advancement. Good transparency from management. Good work flexibility

      Cons

      Work can be stressful and demanding as some prices are used in clients contracts.

      avatar
      Fastmarkets Response
      2y
      Thank you for your 5-star review. We value the time and effort you have put into providing feedback. We are pleased to see your favorable comments regarding opportunities for career advancement and the transparency exhibited by the management team. In response to your observation that work can be stressful, I recommend reaching out to your line manager and/or HR Lead to discuss potential solutions that may alleviate this issue. Once again, thank you for your review.
      2.0
      Apr 25, 2026
      Reporter
      Recommend
      CEO approval
      Business Outlook

      Pros

      disappearing rapidly. all the old reasons to work here are being stripped away

      Cons

      The company was bought by private equity, who set unreasonable growth goals as an excuse to not pay out bonuses or give raises anymore. Fastmarkets' CEO has become obsessed with the former CEO of a competitor, who singlehandedly destroyed the competitor's standing in the markets (they lost all their crude benchmarks due to his poor leadership). But for some reason the current Fastmarkets CEO has overlooked all that and slavishly does whatever the retired CEO recommends. Which seems to be triple all the pricing and drive away all the customers (just like at his old company!) while making the company a worse place to work every day. The desperation is obviously growing internally as the company is stripping itself clean like a chicken bone to fake higher and higher profits every quarter, and employees are given more punitive administrative tasks every month to prove they are providing value. Goals change suddenly without warning, and employees are expected to meet rising goals even while not being allowed to attend industry events because of budget cuts. One year I watched the marketing team have total turnover 3 times in a single year, leading to very chaotic conference events. Sales is given ever-higher goals in completely saturated markets, making it impossible to succeed. At one meeting the sales team bragged about its growth by saying the oldest employee had been there for 60 days - a fact that should be raising alarm bells instead of praise. Pay rates are chaotic and unfair, with younger and less experienced workers sometimes making up to 50% more than longer-term employees. Do not settle for an offer here less than $105k because that is what they are paying new market reporters with hardly any experience - and you will need higher income to offset the risk of joining this company. Fastmarkets is a ticking time bomb for the private equity to strip it and sell it for parts, which means no more jobs for anyone.

      3
      avatar
      Fastmarkets Response
      1mo
      Response from Raju Daswani, CEO, Fastmarkets Thank you for sharing your perspective. I recognise that periods of significant change can feel unsettling, particularly when expectations evolve quickly, and I want to respond personally. Fastmarkets is being led with a clear, long term view: to build a resilient, high quality, market leading business. As part of that, I deliberately seek input from experienced advisors — both from within and outside our sector — who have led organisations through growth, disruption and transformation. We do this to learn broadly: from successes, from mistakes, and from contrasting experiences. That diversity of perspective strengthens our judgement and helps us avoid repeating the errors others have made. And while we have grown significantly over the last few years and have newer team members, we have many team members with 15-20 years’ experience and more! Operating in highly competitive markets requires tough decisions around pricing, investment and priorities. Those decisions are not about short term optics, nor are they driven by any single external influence. They are grounded in protecting the long term integrity of our benchmarks, delivering value to customers, and ensuring Fastmarkets continues to thrive as a business with a future. That said, feedback like this is important. Even when I disagree with the framing, it highlights where we must do better — particularly in how clearly we explain change, how consistently we set expectations, and how well we connect decisions to long term opportunity for our people as well as the company. I appreciate you taking the time to share your views. Raju Daswani Chief Executive Officer Fastmarkets
      See reviews by: Helpful|Rating|Date|All
      Related searches: Fastmarkets jobs | Fastmarkets salaries | Fastmarkets benefits | Fastmarkets interviews
      Fastmarkets reviewsFastmarkets Customer Success Manager reviewsFastmarkets review