Great trainers but a toxic environment for young employees - Customer Service Representative Hastings Direct Employee Review

1.0
May 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Trainers are great and coaches too, some team leaders are really helpful and actually care.

Cons

The list is never ending, as a graduate I was excited to start working here but once the rose tinted glasses were removed I could see that it wasn’t the friendly, staff oriented place it claims to be. It has been HELL. If you are a young person please avoid working here as much as possible.. explore opportunities elsewhere because dreams come to die here. This is my personal experience but a friend of mine has recently left the company due to his probation not being passed and every mistake being over scrutinised as well as blatant discrimination of his colour and or gender even though targets were being met. I have a lengthy video to post on TikTok talking about this further as to educate people on what it’s like working for this company. This place has had an impact on my mental health as well as my friends mental health who is still currently employed but facing an unjust probation review.

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Hastings Direct Response
1w
Hello – you raise some concerning feedback that we’d like to explore further with you. If you’d be happy to do that, please email recruitmentteam@hastingsdirect.com quoting GD297.

Explore other reviews about Hastings Direct

5.0
May 8, 2025
Recommend
CEO approval
Business Outlook

Pros

every thing is so good

Cons

nothing to say, all is well

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Hastings Direct Response
1y
Thank you for taking the time to leave a review of Hastings Direct.
4.0
Oct 27, 2025
Recommend
CEO approval
Business Outlook

Pros

Great Environment to work at

Cons

Everything was great, can't complain

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Hastings Direct Response
6mo
Thank you for taking the time to leave your review of #lifeatHD.
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