Does Hastings Direct pay their employees well?

According to anonymously submitted Glassdoor reviews, Hastings Direct employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Hastings Direct. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Hastings Direct?

61% of Hastings Direct employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Hastings Direct 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Hastings Direct?

Customer Service Representative (154) , Customer Representative (52) , Team Leader (36) , Customer Advisor (19) , Claims Handler (13) , Customer Service Advisor (13) , Customer Service (12) , Data Scientist (11) , Data Analyst (9) , Retention Specialist (9) , Risk Pricing Analyst (9) , Claims Specialist (8) , Analyst (7) , Claims (7) , Commercial Manager (6)

What are the pros of working at Hastings Direct according to real employee reviews?

"some people from the team were great" ((in 62 reviews)); "Good pay and pay rises" ((in 55 reviews)); "Colleague community is great and fun" ((in 45 reviews)); "Good benefits and welfare of staff members" ((in 45 reviews)); "good training and people will help you" ((in 35 reviews))

What are the cons of working at Hastings Direct according to real employee reviews?

"Managers have to keep up more with the growing demand" ((in 24 reviews)); "No parking, EVER." ((in 12 reviews)); "Having a different opinion can be considered as bad behaviour and be marked down and not considered for career progression" ((in 10 reviews)); "No ethnic minority’s in senior position and this is due to the senior management who are not supportive." ((in 10 reviews)); "It would be good to have Senior leadership in the company to offer more elaborative communication methods with employees to hear out their demands." ((in 9 reviews))

What Hastings Direct locations have received the highest employee ratings?

London , Bexhill-on-Sea , Bexhill

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Hastings Direct

Hastings Direct reviews

3.6

61% would recommend to a friend

(952 total reviews)

Toby van der Meer

88% approve of CEO

62% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.7

Culture & values

3.5

Work/Life balance

3.5

Compensation and benefits

3.4

Career opportunities

3.2

Senior management

Hastings Direct has an employee rating of 3.6 out of 5 stars, based on 952 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hastings Direct employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

952 reviews

2.0

Jun 5, 2026

Hybrid work model, but pay is below market

Software developer

Recommend

CEO approval

Business Outlook

Pros

Hybrid working pattern / WfH

Cons

Subpar pay against the market

5.0

Jun 4, 2026

Great if your driven!

Analyst

Recommend

CEO approval

Business Outlook

Pros

Lots of opportunity Leaders that care

Cons

Fast paced which is sometimes detrimental Limited training for non front line roles

1.0

May 19, 2026

Great trainers but a toxic environment for young employees

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Trainers are great and coaches too, some team leaders are really helpful and actually care.

Cons

The list is never ending, as a graduate I was excited to start working here but once the rose tinted glasses were removed I could see that it wasn’t the friendly, staff oriented place it claims to be. It has been HELL. If you are a young person please avoid working here as much as possible.. explore opportunities elsewhere because dreams come to die here. This is my personal experience but a friend of mine has recently left the company due to his probation not being passed and every mistake being over scrutinised as well as blatant discrimination of his colour and or gender even though targets were being met. I have a lengthy video to post on TikTok talking about this further as to educate people on what it’s like working for this company. This place has had an impact on my mental health as well as my friends mental health who is still currently employed but facing an unjust probation review.

Hastings Direct Response

Hello – you raise some concerning feedback that we’d like to explore further with you. If you’d be happy to do that, please email recruitmentteam@hastingsdirect.com quoting GD297.

Viewing 1 - 3 of 952 Reviews

Jobs at Hastings Direct

Apprenticeship - Claims Handler

Customer Service Advisor