Overall not good - Waitress/Bartender Haven (UK) Employee Review

People in my team were lovely and approachable.

Management has declined since the company was acquired by Blackstone. The board members seem distant and detached, while senior leaders appear to lack strong people management skills.

Fast-paced and varied role – No two days are the same, with a mix of pool operations, activities, team management, safety, and guest experience. Strong leadership development – Great opportunity to build skills in people management, training, rota planning, compliance, and decision-making. Positive guest impact – You directly influence guest safety, enjoyment, and overall holiday experience, which is genuinely rewarding. Seasonal team culture – Working with energetic, motivated seasonal teams creates a strong sense of camaraderie and shared purpose. Autonomy and responsibility – Freedom to improve standards, shape procedures, and lead your department with ownership and accountability. Transferable skills – Experience gained in health & safety, risk management, customer service, and operations is valuable across leisure and management roles. Active, hands-on work – Ideal if you enjoy being operational rather than desk-based all day.

High responsibility and pressure – You are accountable for safety-critical areas such as pools and high-risk activities, which can be stressful at peak times. Seasonal workload peaks – Long hours, busy weekends, and school holidays can be demanding, especially during peak season. Staffing challenges – Managing large seasonal teams means frequent recruitment, training, and turnover. Operational interruptions – Reacting to incidents, maintenance issues, or staffing gaps can disrupt planned work. Weather and external factors – Outdoor activities and footfall are affected by weather, which can impact operations and staffing plans. Limited off-season consistency – Hours and workload can fluctuate significantly outside of peak season.