Pros
Working hours are decent and the location is convenient. Some colleagues are friendly and supportive. The job itself is manageable once you learn the processes.
Cons
Management lacks organisation, communication, and proper leadership skills. Promotions and better treatment often feel based more on personal relationships, friendships, or family connections rather than hard work or performance. Instructions from managers, team leaders, and trainers are inconsistent. If you ask different trainers the same question, you often receive completely different answers, which leads to mistakes and employees being blamed unfairly. The salary is only slightly above minimum wage for the workload and responsibilities involved. Breaks are unpaid, and many of the advertised benefits still require employees to pay from their own pocket, making them less useful in reality. Overall, morale and workplace culture could be much better.