My experience at M&S was the worst I've had in my 14-year career. From the start, there was a noticeable culture of arrogance among colleagues, coupled with an aggressive and cutthroat corporate atmosphere. Promises of career coaching from my manager never materialised, and I was even shifted to a different role without prior notice upon returning from vacation, leaving me disoriented.
The last nine months were marked by extreme stress and a toxic work environment perpetuated by my manager, with no support from leadership when issues were raised. This eventually led to my termination without proper due process. The prevalence of backstabbing from senior management and gossip further tainted the work environment.
The leadership team seemed disconnected and lacked empathy towards employees, emphasising selflessness while neglecting employee well-being. Additionally, the lack of adequate office space, forcing staff to work in makeshift areas like the kitchen with plastic tables and chairs, was a glaring issue.
Furthermore, the outdated and clunky technology failed to keep pace with industry standards, hindering productivity and progress.
Overall, my time at M&S was marred by ineffective leadership, a toxic culture, and subpar working conditions that ultimately led to a negative experience.