Question 1

Is Marks & Spencer a good company to work for?

Accepted Answer

Marks & Spencer has an overall rating of 3.7 out of 5, based on over 12,929 reviews left anonymously by employees. This rating has decreased by 1% over the last 12 months. 63% of employees would recommend working at Marks & Spencer to a friend and 50% have a positive outlook for the business. The best reviews about Marks & Spencer have been left by employees working as Store Operations Assistant, Supermarket Assistant and Retail Assistant- Sales Floor.

Question 2

Does Marks & Spencer pay their employees well?

Accepted Answer

According to anonymously submitted Glassdoor reviews, Marks & Spencer employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Marks & Spencer. This rating has decreased by 2% over the last 12 months.

Question 3

How satisfied are employees working at Marks & Spencer?

Accepted Answer

63% of Marks & Spencer employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Marks & Spencer 3.3 out of 5 for work life balance, 3.4 for culture and values and 3.2 for career opportunities.

Question 4

What are the top reviewed jobs at Marks & Spencer?

Accepted Answer

Customer Assistant (3163), Sales Assistant (858), Sales Associate (431), Customer Service (362), Retail Assistant (250), Customer Service Assistant (229), Customer Service Representative (194), Team Manager (129), Retail Sales Assistant (128), Section Manager (128), Visual Merchandiser (125), Retail Sales Associate (122), Shop Assistant (112), Store Manager (103), Cafe Assistant (101)

Question 5

What are the pros of working at Marks & Spencer according to real employee reviews?

Accepted Answer

"Good pay compared to other retail stores and the pay often goes up after a while." ((in 1284 reviews)); "Friendly staff and was very flexible" ((in 696 reviews)); "People there are nice and helpful" ((in 619 reviews)); "Most colleagues are friendly and personable; more of a 'we're all in this mess together' kind of friendship." ((in 596 reviews)); "Benefits are good and pension" ((in 304 reviews))

Question 6

What are the cons of working at Marks & Spencer according to real employee reviews?

Accepted Answer

"Poor management at time because too many managers on departments that they are not fit to run and just "wig it"." ((in 879 reviews)); "Managers can be rude and not supportive" ((in 581 reviews)); "Long hours and lack of staff/resource" ((in 402 reviews)); "We were not allowed an extra short break to warm up even working with no heating." ((in 133 reviews)); "Unsociable working hours" ((in 105 reviews))

Question 7

What are employees saying about Marks & Spencer layoffs in 2026?

Accepted Answer

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Marks & Spencer layoffs and their outlook for job security at Marks & Spencer in 2026.

Question 8

What are the top reviewed Marks & Spencer locations?

Accepted Answer

London, Manchester, Glasgow, Edinburgh, Leeds, Bristol, Birmingham, Sheffield, Belfast, Newcastle upon Tyne, Cardiff, Nottingham, Milton Keynes, Aberdeen, Paddington, Liverpool, Oxford, Leicester, York, Brighton, Bath, Guildford, Southampton, Cambridge, Derby, Reading, Chester, Norwich, Harrogate, Bournemouth

Marks & Spencer

Marks & Spencer reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Supportive colleagues but less strong leadership and governance

Understanding environment but bureaucratic processes can hinder flexibility

Great team and perks, but senior management micromanages

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Jobs at Marks & Spencer