I don't know where to start. Deputy managers run the show. There were 3 of them (possibly more) and they generally contradict each other and rule by shouting. They abuse a 4 hour "on the job evaluation" known as a trial shift for cheap labour for one off tasks that are nothing to do with the actual job. No one really knows the standards or procedures that are to be adhered to, there are just different folk who care about different things at different times.
The job is described as 'full time' 25 - 30 hours. This is then further explained that you will sometimes get more hours and sometimes less. This transpires to mean that you will be given anything from no hours to 40+ hours. During these hours you will be sent home at their convenience when not busy. This is often. In practice the business rarely knows if it is likely to be busy or not and so it over staffs and then sends you home. You can turn up for an 8 hour shift and be sent home after 3. You are typically on rota 5 or 6 days per week. In effect you are at their disposal for most of your time but only end up working and getting paid for 25 ish hours.
Breaks are non existent and uniform is odd to say the least. I was supplied with one uniform shirt which was a female, (I'm not female).
You are forced to do things that are not legal too, like signing registers to say that the fridge temperatures have been checked, when there is no way to check them, and signing off toilet checks - which were totally disgusting at all times - but told not to bother checking if busy.
Upon leaving I was not paid without chasing up and then paid short despite following up over 2 months. I have now reported this the directors and issued notice of action. Given the hours paid, hours worked, free hours worked, money spent in travel and laundering uniforms I have in effect paid them so far.
The HR and Payroll team appear to be set up to frustrate and be complicit in helping the local managers to fob you off when querying pay etc.
In short, this is an operation that is very poor and designed to elicit more work that you get paid for.
