Toxic Environment - Cluster Manager Pure Gym Employee Review

1.0
Apr 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Unfortunately there isn’t any to add

Cons

An absolute toxic bullying environment, you’re just a glorified cleaner and are frowned upon and overlooked if you don’t help clean other clubs or if you have an opinion. RMs are allowed to bully anyone and hr cover for them as well as certain directors! This was factually told to me by an RM who is actually one of the racist bully’s who doesn’t do any work and is clueless. HR turnover is high and their common excuse to support a complaint is “they aren’t aware of anything” or if a manager makes a complaint against someone lower grade they state “we can’t take on your complaint as it’s unprecedented” which means they don’t want to deal with anything unless you are weak and lacking in confidence then they come for you! PT’s are allowed to do as they please as well as be aggressive and HR also allow it! Staff security and safety in gyms are consistently being raised but the powers above and HR ignore it and fail to support managers when they raise their concerns. Bad member behaviours are at an all time high but you aren’t allowed to raise this when you have investor visits as you have to pretend everything is great and your club always looks amazing and there’s never any issues! It’s money/revenue over staff wellbeing.

Explore other reviews about Pure Gym

5.0
Jun 4, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

great culture and management is cool

Cons

none at all, very calm

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Pure Gym Response
3w
Thank you for your review! We’re so pleased you enjoyed your time as a PureGym employee, the PureGym culture is so important to us and our team, and we love hearing this feedback.
1.0
Apr 7, 2026
Recommend
CEO approval
Business Outlook

Pros

The only “good” thing is the small percentage of new equipment and that some gyms are 24 hours.

Cons

Management is unfair, cutting hours and expecting a single worker to handle the entire gym. Incredible staff are undervalued, while third-party cleaners and side services pretend to solve problems they don’t. Members are chaotic, shifts are impossible, and yet leadership refuses to hire properly. Think smarter, not cheaper.

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Pure Gym Response
3w
Thank you for taking the time to leave us a review, we do appreciate all feedback and are sorry to hear that you are not having a good experience with us. We can see that you may be working with us currently, so would suggest that you reach out to either your Regional Manager or your HR Business Partner who will do their best to support.
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