Good to start your career, but leaving after 1-2 years makes the most sense - Account Manager Softcat Employee Review

3.0
Mar 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Excellent culture and office atmosphere. Social events and incentives make the environment genuinely enjoyable. Very good training programme for people new to sales. Softcat is one of the better places in the UK to learn enterprise technology sales fundamentals. Strong autonomy. Managers generally trust you to run your accounts without micromanagement. Flat hierarchy with approachable senior leadership. Good work life balance compared to many sales environments. Fun incentives and internal competitions that keep morale high.

Cons

Base salary is low for a London-based sales role (typically around £28–30k). First and second year earnings can be modest while building pipeline, with commission typically limited during this period. Territory saturation has increased as the company has grown. Many of the most established accounts remain with long-tenured account managers. Newer account managers often spend significant time attempting to obtain ownership of viable accounts before being able to target them effectively. Many open accounts have historically been contacted heavily, which can make new business development challenging. Account allocation can sometimes appear relationship-driven or tenure-based, which makes it difficult for newer hires to access stronger territories. Previous new-business incentives were reduced or removed, despite continued expectations to generate new accounts.

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Softcat Response
2mo
Thank you for taking the time to share such a detailed review. We are really pleased to hear you’ve valued the culture, training, autonomy and work life balance during your time with us. It’s great to know these aspects have had a positive impact over the past few years. We also appreciate your honest feedback on compensation, territory allocation and early earning potential. These are important considerations and we recognise there is always room to keep improving. We will ensure these points are shared with the relevant teams as we continue reviewing how we set people up for long term success. Many thanks, Linsey

Explore other reviews about Softcat

5.0
Mar 21, 2025
Recommend
CEO approval
Business Outlook

Pros

Softcat places a strong emphasis on its core values: fun, community, intelligence, and passion. This vibrant workplace atmosphere is characterized by kindness and a spirit of unity and helpfulness with people willing to lend a hand. Softcat encourages collaboration by offering the opportunity to do induction in Headquarters in Marlow, England. This initiative strengthens relationships among team members and gives a sense of belonging. Softcat is a great place to work.

Cons

I haven't found one yet. :)

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Softcat Response
1y
Thank you for your review! It's wonderful to see you have experienced the Softcat values and your review highlights the strong sense of community and passion that make Softcat a standout workplace. We're thrilled to hear you're enjoying your time here so far. Many thanks, Linsey
5.0
Mar 20, 2025
Recommend
CEO approval
Business Outlook

Pros

Having a supportive team, competitive salary, and focus on work-life balance, Softcat aims to provide a workspace outside the experience one might usually find in corporate America. In my time here, they have delivered on each front by encouraging us to learn and lean on each other while in the office, the space has become collaborative rather than competitive, which has been an inspiring point to put my best foot forward. Various team outings, in-office events, or shared lunches with direct seniors shed light on the people behind the business model and established workplace comradery I was unfamiliar with.

Cons

While the team is supportive, the learning curve can be steep and sometimes overwhelming. With Softcat's wealth of offerings, it's important that you prioritise time management skills and lean on your seniors in the beginning, which can, at times, feel discouraging; without a true daily marker for progress, you may not know how much you have already learned in a short time.

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Softcat Response
1y
We really appreciate your detailed and thoughtful review! It's great to hear you feel Softcat fosters a collaborative and supportive environment, standing apart from traditional corporate experiences. Your reflections on team outings, shared lunches, and the focus on learning highlight the strong sense of our culture. We appreciate your recognition of the challenges, such as the steep learning curve, and your advice to management offers valuable insight for continued growth moving forward. Many thanks, Linsey
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