Awful job - Technical Support Representative Tech Mahindra Employee Review

1.0
Dec 16, 2020
Recommend
CEO approval
Business Outlook

Pros

5 weeks of training where you get paid for not doing much.

Cons

Awful company to work for. I had the misfortune to work in tech support Manchester office for 3 months. Extremely strict environment, all your calls are listened to and you get punished for literally the smallest mistake. They constantly threaten you with P1 and P2 fails (which lead to contract termination) and monitor your every move. Recorded discussions for being 1 minute late from your break, systems constantly playing up, unprofessional environment. Most people just phone in sick every week as its very hard to survive a full week there. No proper screens have even been set up. People who test positive for COVID were sent home for two weeks and the company didn't notify the rest of the team as to why they are away so that we continue taking calls!

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5.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

everything good and very professional

Cons

No issues, everything is good

1.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Provides exposure to newer technologies to enhance your profile. But that's about it!

Cons

Project Management and Human Resources are total jokes at this firm. Both are absolutely non-committed to supporting the Associates at any level. Especially in situations where a fellow Team Associate/Lead egregiously violates the Terms and Conditions of rhe Signed Employment Offer Letter where they attempt to stake ownership over a Client Deliverable but legally they're not allowed to but Project Management will let it be blown under the rug without repercussions for Associates who are seen as more valuable than others but if you're impacted here as the victim then good luck trying to fight and get it reversed because: 1. You'll more than likely be released to the bench soon after; 2. No matter if you put your head down and engage your positive energies towards moving on in a positive direction, eventually you'll be victimized here too as that same Project Management will be sure to hurt your chances for future project allocations eventually resulting in your HR Notice being served upon you and an eventual dismissal. 3. Even more unethical on their part is the lack of reality when you do come forward to file your grievance either with your Regional HR or Business HR, they will use the "Terms and Conditions" of the Employment Offer Letter against you even though you've been done wrong. They have no remorse here and in hindsight, regardless of when you file this grievance, they don't care! Their stance is their stance! POINT, BLANK AND PERIOD!

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