A hire and fire company - Customer Service Representative Tech Mahindra Employee Review

1.0
Sep 11, 2024
Recommend
CEO approval
Business Outlook

Pros

Remote working in the UK to 100 % - no other plus.

Cons

Very stressful and unorganized onboarding- very pushy training, not possible to learn efficiently what was necessary - setting KPI that the employed are unaware of and demand to understand the KPI through the training - constant incoming calls or chats with disappointed customers complaining about 1- 2 hours waiting time and agents that could not answer question - not serious customer service approach as customer demands higher quality. A classic hire and fire company -the worst I have seen in 10 years - a very efficient HR department with ads out constantly - they hire and fire - I recommend researching and choosing another company

Explore other reviews about Tech Mahindra

5.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

everything good and very professional

Cons

No issues, everything is good

1.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Provides exposure to newer technologies to enhance your profile. But that's about it!

Cons

Project Management and Human Resources are total jokes at this firm. Both are absolutely non-committed to supporting the Associates at any level. Especially in situations where a fellow Team Associate/Lead egregiously violates the Terms and Conditions of rhe Signed Employment Offer Letter where they attempt to stake ownership over a Client Deliverable but legally they're not allowed to but Project Management will let it be blown under the rug without repercussions for Associates who are seen as more valuable than others but if you're impacted here as the victim then good luck trying to fight and get it reversed because: 1. You'll more than likely be released to the bench soon after; 2. No matter if you put your head down and engage your positive energies towards moving on in a positive direction, eventually you'll be victimized here too as that same Project Management will be sure to hurt your chances for future project allocations eventually resulting in your HR Notice being served upon you and an eventual dismissal. 3. Even more unethical on their part is the lack of reality when you do come forward to file your grievance either with your Regional HR or Business HR, they will use the "Terms and Conditions" of the Employment Offer Letter against you even though you've been done wrong. They have no remorse here and in hindsight, regardless of when you file this grievance, they don't care! Their stance is their stance! POINT, BLANK AND PERIOD!

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