Energy hub - High pressure and unrealistic targets - Energy Expert Utilita Energy Employee Review

This role is largely sales and customer service, not community support. If you’re not comfortable pushing sales on people who do not want/ need it then don’t do this job. When working in an energy hub, you have to know everything. When someone calls the call centre they will get redirected to a department who know a lot about a particular part of the process. But in person you have to be every department, with a little amount of knowledge spread thin. This is very unsustainable and leaves people who have been working there for years feeling like they are never adequate, and never achieving the job role successfully. The targets set for the hubs are often unachievable and put pressure on management, therefore putting pressure on the rest of the team. Other factors going on in the hub like staffing or training are not often taken into consideration. The sickness policy does not account for a customer facing role. It may work in an office situation, but needs to be adjusted for the hubs. This is equity. The team structure is very stagnant. There is no opportunity for career development as they are small teams and the people who are in charge are often not the ones who keep the hub moving forward.