Does Financial Ombudsman Service pay their employees well?

According to anonymously submitted Glassdoor reviews, Financial Ombudsman Service employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Financial Ombudsman Service. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at Financial Ombudsman Service?

43% of Financial Ombudsman Service employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Financial Ombudsman Service 3.6 out of 5 for work life balance, 3.1 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at Financial Ombudsman Service?

Investigator (458) , Adjudicator (272) , Ombudsman (34) , Team Manager (30) , Ombudsman Manager (25) , Manager (24) , Adjudicator Grade III (20) , Senior Investigator (14) , Adjudicator (Grade II) (9) , Mass Claims Consultant (9) , Complaints Handler (8) , Contingent Investigator (8) , Senior Manager (7) , Financial Investigator (6) , Financial Ombudsman (6)

What are the pros of working at Financial Ombudsman Service according to real employee reviews?

"It's a good place to work and people are great." ((in 174 reviews)); "Good benefits and working from home is great" ((in 154 reviews)); "Great colleagues and atmosphere." ((in 87 reviews)); "Work life balance can be good if you’re strict with your time" ((in 78 reviews)); "Flexible working and health care" ((in 36 reviews))

What are the cons of working at Financial Ombudsman Service according to real employee reviews?

"Management was poor and became more about quantity rather than quality." ((in 109 reviews)); "Different managers have different rules so it hard to progress" ((in 95 reviews)); "Senior management don't know what they're doing and they don't care about the workers." ((in 81 reviews)); "Low pay compared to the industry" ((in 46 reviews)); "Salary is poor and the bonus structure has changed so you only get a bonus if the whole organisation has done well" ((in 43 reviews))

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Financial Ombudsman Service

Financial Ombudsman Service reviews

3.0

43% would recommend to a friend

(1,228 total reviews)

Jenny Simmonds and James Dipple-Johnstone

49% approve of CEO

35% positive business outlook

Ratings by category

3.6

Work/Life balance

3.5

Diversity & inclusion

3.4

Compensation and benefits

3.1

Culture & values

2.7

Career opportunities

2.6

Senior management

Financial Ombudsman Service has an employee rating of 3.0 out of 5 stars, based on 1,228 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Financial Ombudsman Service employee rating is in line with the average (within 1 standard deviation) for employers within the Non-profit and NGO industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

1K reviews

3.0

Jun 8, 2026

Great coworkers but expect too much from management

Ombudsman

Recommend

CEO approval

Business Outlook

Pros

People that you work wifh

Cons

Management sometimes expect too much and not enough support

2.0

May 21, 2026

Favouritism, poor pay and no opportunities

Investigator

Recommend

CEO approval

Business Outlook

Pros

Easy to book leave Flexible working to an extent Can make good friends in your team

Cons

Annual pay rise is around 1% which is far below cost of living increase. Unrealistic bonus targets depending on consumer surveys Atmosphere is toxic much of the time with SI and OMs Unnecessary competitive atmosphere Minimal training Favouritism One rule for one, another rule for others

1.0

May 14, 2026

Nice people but low pay for the work expected

Investigator

Recommend

CEO approval

Business Outlook

Pros

People are nice and generally good

Cons

Little pennies for what is expected

Viewing 1 - 3 of 1,228 Reviews

Jobs at Financial Ombudsman Service

Cyber GRC Analyst (Apprentice)

Data Scientist (Apprentice)

Procurement Officer (Apprentice)

Cyber Security Officer (Apprentice)

Senior Project Manager

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Financial Ombudsman Service reviews

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Great coworkers but expect too much from management

Favouritism, poor pay and no opportunities

Nice people but low pay for the work expected

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