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      H&M

      Engaged Employer

      H&M reviews

      3.5

      61% would recommend to a friend

      (17,363 total reviews)
      avatar

      Daniel Erver

      62% approve of CEO

      46% positive business outlook

      Ratings by demographic groups

      H&M has an employee rating of 3.5 out of 5 stars, based on 17,363 company reviews on Glassdoor which indicates that most employees have a good working experience there. The H&M employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.4 stars).

      Reviews by job title

      17K reviews
      1.0
      Mar 10, 2014

      Worst company EVER! Do not work here as you'll be up for a lot of misery.

      Sales associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      discount card that you get given well 1 month after you have started working there.

      Cons

      Very poorly organised, no opportunities to grow. No training given.Demand very much for the low wages it gives. No values- yet they claim to be different from other companies in that they value their workers.Extremely rude and arrogant supervisors and members of management who do not in the slightest respect or appreciate their workers.As a current employee who has worked over a year with the company and a few months in the new store (Hammersmith), I have not once felt like I have been appreciated or valued by my supervisor or manager- they constantly try to bring their workers down just because they are higher up in the hierarchy. Clear favoritism from management and supervisors. Always understaffed, meaning very few workers have to cope with an unrealistic high workload. I would honestly not recommend this company to ANYONE, you'll be in for a lot of misery and regret if you end up working here.

      1.0
      Aug 12, 2017

      Horrible

      Department manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      The staff in stores are great. The live the company values and work really hard. However it only goes as far as the stores. As soon as you get to the area team it's just a clique of bullies that have no idea what's going on.

      Cons

      I have worked for this company for over two years. Despite the sales advisors wage increases to national living wage as management Not once have we been able to negotiate our salarys or have a pay rise. Not even inline with inflation. There are sales advisor responsible that make more money than managers. We don't get paid over time yet are still expected to work over our contracted hours. The area team treat the management instore like criminals and are constantly using feedback as a beating stick to bully and attack anyone who doesn't agree with them or challenges them And when you do do something right it's usually not even acknowledged. They think they can do as they please and blatantly favourtise and discriminate against stores and staff in those stores. the area team do not in anyway behave in a professional manner or act inline with the company polices or with any form of integrity.

      2.0
      Feb 7, 2018

      Department Manager

      Department manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Always busy, never a boring day. Friendly attitude through all levels of the company.

      Cons

      Too high expectations. Country management constantly expecting you to run the store on less then skeleton staff. Store team are at breaking point. There’s a lot of mental health problem, stress anxiety and depression as a result.

      avatar
      H&M Response
      8y
      Thank you for taking the time to share your thoughts. We appreciate you being straightforward about your experience at H&M. As you know, this is one of our values and this supports our future development and growth. We are happy to hear that after more than 8 years in the company you are excited by your work and that there is never a boring day. We are also happy that you are mentioning our great “we are one team” spirit and the great friendly yet committed colleagues that we have. We are sorry to hear that the pressure you or your colleagues have been experiencing in store may have affected your wellbeing. We encourage an open-door policy where every employee should feel they can approach management to gain support in whatever challenges they are faced with, work related or other. We know that our fast-paced environment can sometimes be intense and the hours in store can sometimes feel limited to achieve our common goals. We continuously monitor the business needs as well as the impact on our teams to ensure a good balance for both… But we are taking your feedback on board and will pass this on to your area team. Once again, thank you for taking the time to share this with us.
      Viewing 1 - 3 of 17,363 Reviews
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      ReviewsH&M reviews

      Glassdoor has 21,499 H&M reviews submitted anonymously by H&M employees. Read employee reviews and ratings on Glassdoor to decide if H&M is right for you.