Is HGS a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at HGS have rated their employer with 3.0 out of 5 stars in 155 Glassdoor reviews. This is a lower than average score with the overall rating of HGS employees being 3.3 out of 5 stars. Search open Customer Service Representative CSR Jobs at HGS now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at HGS .

Does HGS pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at HGS with 3.1 out of 5 stars based on 155 anonymously submitted employee reviews. This is 6.7% better than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at HGS.

What are the top reviewed jobs at HGS?

Customer Service Representative (683) , CRO (312) , Customer Service Representative (CSR) (164) , Team Leader (111) , Process Consultant (77) , Customer Service Advisor (62) , Customer Relationship Officer (60) , Customer Service (58) , Customer Service Associate (58) , Software Engineer (54) , Process Associate (53) , Associate (51) , Senior Process Consultant (47) , Assistant Manager (43) , Brand Advocate (41)

What are the pros of working at HGS according to real employee reviews?

"Good team and work from home" ((in 209 reviews)); "It’s flexible people are friendly and helpful" ((in 140 reviews)); "Work environment is good and friendly" ((in 132 reviews)); "very good environment and everything is good" ((in 127 reviews)); "Good training / very short though" ((in 103 reviews))

What are the cons of working at HGS according to real employee reviews?

"Less salary and poor down" ((in 435 reviews)); "Poor management and will not appreciate hard work" ((in 221 reviews)); "Additionally the pay is low and unlivable but if you are desperate for a job work here" ((in 207 reviews)); "Pros are managers are the worst" ((in 84 reviews)); "Long hours but others everything else is good" ((in 27 reviews))

HGS Customer Service Representative CSR reviews

3.0

72% would recommend to a friend

(155 total reviews)

Venkatesh Korla

38% approve of CEO

72% positive business outlook

Ratings by demographic groups

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Customer Service Representative (CSR) employees have rated HGS with 3.0 out of 5 stars, based on 155 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have an average working experience there. HGS is rated 22% below average by Customer Service Representative (CSR) professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

155 reviews

3.0

Jun 2, 2026

Work from home flexibility but limited salary growth

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

work from home, good timing of shifts

Cons

base salary - not easy promotions

HGS Response

1mo

Thank you for your feedback and for being part of HGS. We appreciate your insights. If you'd like to share more, please reach us at talk2us@hgs.com. Wishing you all the best.

4.0

Feb 18, 2026

It was a great first job

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Decent pay for entry, understanding superiors and colleagues, efficient, good for growth, pay is sent a day early or on the day. Never had late salary.

Cons

Rowdy Agents (sometimes may be too loud during work, disrupting calls), occasional unprofessional behavior

HGS Response

4mo

Thank you for your positive feedback. We also note your comments, for any additional details, please reach out to talk2us@teamhgs.com.

4.0

Jan 3, 2026

Good company for personal developmental growth

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

The company offers training such as soft skills, software, presentation and leadership skills training.

Cons

Developmental trainings are given to few employees only, mostly high-performing associates

HGS Response

5mo

Thank you for your feedback and for your time at HGS. We’re glad you found the training helpful and appreciate your suggestion to offer more opportunities to employees. You can share more details with us at Talk2us@teamhgs.com.

Viewing 1 - 3 of 155 Reviews

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HGS Customer Service Representative CSR reviews

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Work from home flexibility but limited salary growth

It was a great first job

Good company for personal developmental growth

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