Does HGS pay their employees well?

According to anonymously submitted Glassdoor reviews, HGS employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at HGS. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at HGS?

52% of HGS employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HGS 3.0 out of 5 for work life balance, 3.1 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at HGS?

Customer Service Representative (681) , CRO (312) , Customer Service Representative (CSR) (164) , Team Leader (111) , Process Consultant (77) , Customer Service Advisor (62) , Customer Relationship Officer (60) , Customer Service (58) , Customer Service Associate (58) , Software Engineer (54) , Process Associate (53) , Associate (51) , Senior Process Consultant (47) , Assistant Manager (43) , Brand Advocate (41)

What are the pros of working at HGS according to real employee reviews?

"Work from home and flexible schedule" ((in 204 reviews)); "Good people and teams mates." ((in 137 reviews)); "Good work environment and comfortable" ((in 133 reviews)); "Friendly nature good environment better place to work" ((in 131 reviews)); "Good training is going on" ((in 99 reviews))

What are the cons of working at HGS according to real employee reviews?

"Less salary and poor down" ((in 450 reviews)); "Poor management and will not appreciate hard work" ((in 224 reviews)); "Additionally the pay is low and unlivable but if you are desperate for a job work here" ((in 201 reviews)); "Pros are managers are the worst" ((in 83 reviews)); "Minimum wage and no breaks if work 6 hours or less." ((in 25 reviews))

What are employees saying about HGS layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about HGS layoffs and their outlook for job security at HGS in 2026.

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HGS

HGS reviews

3.3

52% would recommend to a friend

(5,007 total reviews)

Venkatesh Korla

67% approve of CEO

50% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.1

Culture & values

3.0

Work/Life balance

3.0

Career opportunities

2.9

Senior management

2.8

Compensation and benefits

HGS has an employee rating of 3.3 out of 5 stars, based on 5,007 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HGS employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

5K reviews

5.0

Mar 24, 2026

Good

Designer

Recommend

CEO approval

Business Outlook

Pros

Flexible working from home office

Cons

Unpaid over time working hours

HGS Response

2mo

Thank you for your feedback. Glad you valued the work-from-home flexibility. We also note your concern, please feel free to share more at talk2us@hgs.com

5.0

Dec 2, 2025

Excellent support and role

Customer service agent

Recommend

CEO approval

Business Outlook

Pros

Fully remote working for my campaign, amazing manager, lots of development and support

Cons

It's a contact centre job and it can be taxing to talk to customers every day but it's also rewarding if you enjoy it

HGS Response

5mo

Thank you for your feedback! We’re glad you value the support, development, and remote work at HGS. We appreciate your suggestions and will continue working to improve growth opportunities. For any feedback, you can reach us at Talk2Us@teamhgs.com.

5.0

Nov 22, 2024

Great company

Customer service advisor

Recommend

CEO approval

Business Outlook

Pros

Work from home No weekends

Cons

Low pay rate No system provided

HGS Response

Thank you for taking the time to share your experience with us. We value and consider all feedback and we'll continue to find ways to improve. Please email us at talk2us@teamhgs.com

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Spanish Bilingual CSR

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