Hammonds Furniture reviews

3.5

61% would recommend to a friend

(81 total reviews)

Richard Hammonds

81% approve of CEO

60% positive business outlook

Hammonds Furniture has an employee rating of 3.5 out of 5 stars, based on 81 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hammonds Furniture employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

81 reviews
1.0
Oct 2, 2023
Recommend
CEO approval
Business Outlook

Pros

Family owned business, very friendly and supportive management and training team. The 2 weeks training was really good and they hype you up for the job and make you think you've made the right decision but.....

Cons

I never had a pay this low in my life!!! Even when I was a student and working part time in a boutique. Im a good converter and I do sell a few every week but the order value's are very low so even if I sell, the commission is sometimes not enough to pay for my fuel and lunch that week. So if you like charity jobs, this is the closest you can get. We're living in 2023 and Hammonds still doesn't have a CRM system!!! It's like they are stuck in the 90s. Everything is manual, we price up the items from the paper price book we have ONE BY ONE and then enter it in this web-based calculator they have. A lot of room for error if not careful and if you make mistakes, they will charge you. It's embarrassing for a company with this heritage to not to have a CRM system, I mean common, look around, look what other companies do!!! Wake up. Hammonds doesn't care about your time as they dont pay you basic salary. They have this strict rule NOT TO CALL THE CUSTOMER before the appointment which it does not make sense at all. Many times you drive an hour to get to your appointment and they are not even home, shocking!!!! Why can I not call them and confirm before?!! A company with very very old mentalities. The time ans energy you put in the job is definately not worth the £300-£400 you MIGHT get weekly, that's a joke!!!

1.0
Feb 17, 2021
Recommend
CEO approval
Business Outlook

Pros

The company talks a good game to the new recruits. The training, on the face of it, is good. On paper, joining as a 'Self Employed Sales Designer', or 'Solopreneur' in their parlance, looks attractive - the reality ids so very different.

Cons

Poor leads, Teflon management who know less about kitchens than the sales force, appalling pay. Arrogant and disorganised management. Lack of meaningful investment. Where kitchens are concerned, Hammonds are so far behind the curve and will not face up to the issues being encountered at the coal face and being reported by their sales designers. Blind self belief will not guarantee success in a highly competitive market.

1.0
Jul 1, 2022
Recommend
CEO approval
Business Outlook

Pros

In all honesty, the job itself when working as it should be, was fun. Decent level of training during the introductory fortnight.

Cons

The job is entirely commission (so no base salary whatsoever) which would be fine, however the commission is only 7%. I was one of the top sellers in my district and even then struggled to make ends meet in this commission structure. Often I would go weeks without a ‘hot’ lead, meaning that the vast majority of appointments I went to were for customers who had zero intention of buying anything, didn’t care for the product, or simply didn’t understand how the process worked and now there’s a strange man on their doorstep! There are a lot of posts about favouritism on this page, and sadly I must agree. If you were a favourite, and this is from experience for at one point I was, you will get appointments 10 minutes away from your house (opposed to the frequent 1 hour drives). These appointments will also be ‘hot’ I.e the customer has purchased from Hammonds before, they’ve booked an appointment directly from a showroom, and they’ve been specific in their design requests. If you were unlucky enough not to be a favourite, look forward to long drives at 11pm (last appointments end at 10pm), having zero structure to your pay scale (And if you earn commission they will often not pay you the full amount and you have to fight this for weeks) and constant messages from customers who have been mucked about by head office! Also to mention, there’s absolutely zero career progression. You can in theory become a trainer or district manager, but it seems that the former are all locked in so a definite glass ceiling there, and the latter is a revolving door that no one wants to do. Also, you don’t get petrol or travel allowances. They try to spin the fact that you’re technically self-employed as a fuel allowance, but it’s literally just a perk of being self-employed.

Viewing 1 - 3 of 81 Reviews

Glassdoor has 101 Hammonds Furniture reviews submitted anonymously by Hammonds Furniture employees. Read employee reviews and ratings on Glassdoor to decide if Hammonds Furniture is right for you.