Does Hastings Direct pay their employees well?

According to anonymously submitted Glassdoor reviews, Hastings Direct employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Hastings Direct. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Hastings Direct?

61% of Hastings Direct employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Hastings Direct 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Hastings Direct?

Customer Service Representative (154) , Customer Representative (52) , Team Leader (36) , Customer Advisor (19) , Claims Handler (13) , Customer Service Advisor (13) , Customer Service (12) , Data Scientist (11) , Data Analyst (9) , Retention Specialist (9) , Risk Pricing Analyst (9) , Claims Specialist (8) , Analyst (7) , Claims (7) , Commercial Manager (6)

What are the pros of working at Hastings Direct according to real employee reviews?

"Good pay and perks in the office" ((in 61 reviews)); "some people from the team were great" ((in 58 reviews)); "good training and people will help you" ((in 42 reviews)); "Good benefits and welfare of staff members" ((in 38 reviews)); "Great Teams and little bureaucracy" ((in 27 reviews))

What are the cons of working at Hastings Direct according to real employee reviews?

"Managers have to keep up more with the growing demand" ((in 24 reviews)); "No parking, EVER." ((in 10 reviews)); "No ethnic minority’s in senior position and this is due to the senior management who are not supportive." ((in 10 reviews)); "Having a different opinion can be considered as bad behaviour and be marked down and not considered for career progression" ((in 9 reviews)); "It would be good to have Senior leadership in the company to offer more elaborative communication methods with employees to hear out their demands." ((in 9 reviews))

What Hastings Direct locations have received the highest employee ratings?

London , Bexhill-on-Sea , Bexhill

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Hastings Direct

Hastings Direct reviews

3.6

61% would recommend to a friend

(952 total reviews)

Toby van der Meer

88% approve of CEO

62% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.7

Culture & values

3.5

Work/Life balance

3.5

Compensation and benefits

3.4

Career opportunities

3.2

Senior management

Hastings Direct has an employee rating of 3.6 out of 5 stars, based on 952 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hastings Direct employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

952 reviews

5.0

Jun 4, 2026

Great if your driven!

Analyst

Recommend

CEO approval

Business Outlook

Pros

Lots of opportunity Leaders that care

Cons

Fast paced which is sometimes detrimental Limited training for non front line roles

5.0

May 6, 2026

Supportive environment, but long hours and hard work

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

amazing, helpful, welcoming, supportive and committed

Cons

long hours, hard work and effort

Hastings Direct Response

Thank you for taking the time to review #lifeatHD! All the best for the future.

5.0

May 5, 2026

Positive culture but change fatigue from fast pace

Transformation manager

Recommend

CEO approval

Business Outlook

Pros

Culture, benefits, training & development, progression opportunities

Cons

Change fatigue due to the fast pace of the company portfolio

Hastings Direct Response

Thanks for leaving your review – it’s great to read your feedback with a long tenure with Hastings. Make sure you discuss any feedback about pace with your leader.

Viewing 1 - 3 of 952 Reviews

Jobs at Hastings Direct

Apprenticeship - Claims Handler

Customer Service Advisor