Intercom Customer Support Engineer reviews

4.9

97% would recommend to a friend

(7 total reviews)
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Eoghan McCabe

98% approve of CEO

19% positive business outlook

Reviews by job title

7 reviews
5.0
Nov 14, 2023
Recommend
CEO approval
Business Outlook

Pros

Nice people, clear path, enthusiastic management, open environment that encourages you to speak your mind.

Cons

No cons as of yet.

3.0
Aug 15, 2022
Recommend
CEO approval
Business Outlook

Pros

The team was amazing, Intercom consistently hires some of the best humans.

Cons

The pressure to meet numbers was a real grind, and it felt like the emphasis was more on hitting KPIs than doing an actual good job.

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Intercom Response
3y
Thanks for giving us the insight into your experience during your time here at Intercom. I agree that we have one of the very best teams and that our hiring focuses on "good human" above all else - it's at the root of our culture of inclusion and support for each other. Thanks also for the feedback on the focus on key performance indicators. While we are an outcome-focused company, we always want to make sure it's balanced with ensuring teams and team members feel supported to do their best work. Wishing you all the best in your next chapter and please keep in touch! Thanks, David
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