Intercom reviews

3.9

78% would recommend to a friend

(473 total reviews)
avatar

Eoghan McCabe

69% approve of CEO

88% positive business outlook

Intercom has an employee rating of 3.9 out of 5 stars, based on 473 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Intercom employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

473 reviews
2.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Founders are still involved and will help on top accounts; competitive compensation; access to the tools one needs; no apparent shortage of money; good breakfast

Cons

Silent layoffs; lack of trust by leadership; senior management is poor at defining and communicating expectations; the fast pace of hiring leads to confusion and ever evolving priorities; tiger teams start haphazardly and end quickly creating uncertainty across the company; a once strong team-first culture has weakened as the company collaborates less and become more corporate; benefits have been reduced; poor professional development; the ferocious pace negatively slows enablement; c-level strategy changes often because ICP changes regularly; employees no longer are a top priority as investor interests have taken center stage; an old company value of 'We go further together' was never replaced with anything about working as a team which is another sign of the diminishing culture

3.0
May 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place to learn and gain experience quickly Smart, supportive, and talented colleagues across many teams Fast-paced environment with exposure to a wide range of work Strong company/product with good opportunities to develop technical and communication skills

Cons

Team culture can vary significantly depending on management Some individuals can be overly political or have noticeable power trips Progression and promotions can sometimes feel limited by internal politics rather than performance alone Workload and expectations can occasionally feel uneven between teams

Viewing 1 - 3 of 473 Reviews

Glassdoor has 496 Intercom reviews submitted anonymously by Intercom employees. Read employee reviews and ratings on Glassdoor to decide if Intercom is right for you.