Summary of points:
• Lower than benchmark salaries
• Poor leadership from the very top
• Loyalty to the company is not rewarded at all
• Staff Turnover, especially with more experienced staff leaving
• Currently undergoing a Finance Transformation which has removed internal progression and flexible working hours
• Senior Management from the very top is unprofessional and does not display any morals or ethics
• The 'need' for change is undermining employees opinions. An example of this was where over 20% of employees voted that flexible working was important to them. As a result of this survey, flexible working hours were removed with immediate effect (makes no sense at all).
• Finance transformation has neglected many areas leading to low staff morale.
The Finance Operation Centre comprises of Accounts Payable (AP), Credit Control, Accounts Receivable (AR), Billing, General Ledger (GL) and Financial Reporting (Financial Control and Compliance).
There is a Finance Transformation process being carried out which initially was welcomed as it made out to listen to employees’ opinions and promised to make changes accordingly. This transformation has not been successful as the most loyal employees who have stuck with Interserve through the toughest of times and those with the most experience and knowledge have left the company at an alarming rate. Around about 10-15% of employees that currently remain have been with the company over 1 year (this says it all). The finance transformation has halted internal progression and scrapped the graduate scheme to ‘stabilise’ teams but has in fact forced people to leave the company.
The leader of the Finance Transformation program states that stability has been restored and manipulates figures to suggest that there has been less people leaving the company. This is not true as this is based on only one team (Accounts Payable) which was basically a department of temps that were made permanent. This statement does not incorporate other teams within the Finance Operating Centre.
If you have more than one year finance experience, please question why you would want to work here.
