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      Lowell

      Engaged Employer

      Lowell reviews

      3.1

      50% would recommend to a friend

      (381 total reviews)
      avatar

      Colin Storrar

      59% approve of CEO

      47% positive business outlook

      Ratings by demographic groups

      Lowell has an employee rating of 3.1 out of 5 stars, based on 381 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lowell employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

      Reviews by job title

      381 reviews
      3.0
      Apr 20, 2017

      They DO NOT care about their customers.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      While they bible-bash about how much they care about their customers, in actual fact they are mainly concerned about not making any mistakes that would incur the wrath of the Financial Conduct Authority (one of their regulators) and, as such, be financially penalised.

      Cons

      The working environment itself is modern but rarely real friendships are made within. While the management encourages feeble practices like 'let's have a foodie day' or 'make sure you decorate your desk for Halloween', ultimately employees are just objects who are employed only to bring revenues (as with all businesses, really). Another contradiction is that although they proclaim to care about their customers, the reality is that they reprimand any employee who tries to develop a rapport with their customers. Bottom line: money talks.

      1.0
      Jul 29, 2021

      It’s used to be a great company

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Nice people in some areas of the business

      Cons

      Used to be staff orientated but now it’s money, if you don’t work in collections you are under valued and underpaid for what is expected of you No support for TL’s and no progression for them if you work in any support areas If you work in collections you can quickly get a TL job regardless of whether you are actually good at it or not- they know nothing else about the business so cannot support their staff Some areas of the business were put through a redundancy process twice in a very short space of time which shows a lack of planning and clear disregard for staff wellbeing. Yes these things happen and decisions are made but redundancies don’t just appear out of the blue There are large volumes of staff that have left over the past year (I was there for 7 years) who have worked for the company for a long time which shows the negative changes

      1.0
      Dec 12, 2020

      Favouritism, micro-management, money grabbing

      Legal recoveries associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Building a nice new office (in 3 years time...)

      Cons

      Get punished for small issues but never praised for anything good - log in 1 minute late and you almost get a ROD but stay 30 mins or sometimes an hour after shift and you get NOTHING for it - you're 'expected' to stay. Ringing in sick is so stressful its made my mental health worse. You get INTERROGATED for the most personal things, and they ask if you can come in later, like thats going to help?? A manager asked me if I knew my father was going to go into hospital and if I need to be there if my mum is there also - you kidding me?! So stressful, and you get a ROD for having 4 days off in a year (2 of them were half days as well). No career progression, theyve basically got rid of bonuses now and an chance of salary increases. Makes you force customers into paying when they have no money and are literally crying down the phone

      avatar
      Lowell Response
      5y
      We’re sorry about your experiences at Lowell; we understand it’s sometimes hard if you are on a call and it continues past your finish time. We really appreciate all the hard work and dedication you show to our customers. It really does put them at the heart of everything we do. We don’t want anyone to feel stressed at work, but we understand how challenging this year has been. Looking after your wellbeing is extremely important and we’re here to help you. Our Thrive Ambassadors, Mental Health First Aiders and colleague support teams are available to provide support if you are struggling or just want a chat. No one should feel worried about being ill and off work, this year we also updated our policy on company sick pay. We also wanted to limit the impact of COVID 19 so, sick days due to the virus weren’t included in your annual allowance; we are all fighting this pandemic together. We have had to make some difficult decisions this year including deferring salary increases. Whilst this was a hard decision to make, as a business, we want to be as strong as possible coming out of the other side of this pandemic. We understand how hard our colleagues have worked this year and are proud of the support we have provided to our customers it’s such a great achievement. If you have any concerns please raise these with your team leader, manager, or HR member and we will be happy to help. Our customers are at the heart of everything we do and we’re here to make credit work better for all. Thank you for your review, we really do appreciate your feedback. At Lowell, we’re invested in creating a better company culture and making it a place where everybody wants to work. Your views matter and you can also provide feedback in our quarterly colleague surveys. If you want to get in touch offline, please do. Thanks,
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      ReviewsLowell reviews

      Glassdoor has 426 Lowell reviews submitted anonymously by Lowell employees. Read employee reviews and ratings on Glassdoor to decide if Lowell is right for you.