Is Monzo Bank a good company to work for?

Monzo Bank has an overall rating of 3.9 out of 5, based on over 1,112 reviews left anonymously by employees. This rating has been stable over the past 12 months. 74% of employees would recommend working at Monzo Bank to a friend and 75% have a positive outlook for the business. The best reviews about Monzo Bank have been left by employees working as Recruiter , Backend Engineer and Analyst .

Does Monzo Bank pay their employees well?

According to anonymously submitted Glassdoor reviews, Monzo Bank employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Monzo Bank. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at Monzo Bank?

74% of Monzo Bank employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Monzo Bank 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Monzo Bank?

Customer Operations (90) , Customer Service Representative (63) , Financial Crime Investigator (32) , Software Engineer (32) , Fraud Investigator (31) , Financial Crime Specialist (26) , Backend Engineer (24) , Complaints Handler (19) , Analyst (18) , Customer Operations Specialist (18) , Financial Crime Analyst (16) , AML Investigator (15) , Customer Service (15) , Data Scientist (13) , Cop (11)

What are the pros of working at Monzo Bank according to real employee reviews?

"Great culture and very supportive" ((in 120 reviews)); "Great people with the same goal and focus in mind" ((in 108 reviews)); "+ good benefits" ((in 72 reviews)); "Able work from home in most roles" ((in 59 reviews)); "Manager and colleagues are great" ((in 48 reviews))

What are the cons of working at Monzo Bank according to real employee reviews?

"Pay is low and does not take into account skills set" ((in 48 reviews)); "Managers are inexperienced and unprofessional." ((in 47 reviews)); "Seems that management also try to prevent staff from moving roles and there are many blockers in place to stop progression" ((in 28 reviews)); "The initial training is good but later on you've left to learn everything by yourself but aren't actually given extra time to do that due to the demanding targets" ((in 19 reviews)); "Middle and senior management are very bureaucratic." ((in 12 reviews))

What are the top reviewed Monzo Bank locations?

London , Cardiff , Glasgow , Manchester , Birmingham , Edinburgh , Leeds , Newcastle upon Tyne , Belfast , Liverpool , Bristol , Sheffield , Luton , Sunderland , Milton Keynes , Plymouth , Chester , Saint Helens , Stafford , Huddersfield , Reading , Elstree , Brighton , Carlisle , Gillingham , Winchester , Portsmouth , Leicester , Northampton , Stockport

Monzo Bank reviews

3.9

74% would recommend to a friend

(1,064 total reviews)

Diana Layfield

80% approve of CEO

75% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Monzo Bank has an employee rating of 3.9 out of 5 stars, based on 1,064 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Monzo Bank employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

Reviews by job title

1K reviews

5.0

Jun 14, 2026

Autonomy and mission-driven culture

Senior staff data scientist

Recommend

CEO approval

Business Outlook

Pros

- Autonomy to do the work you think is most impactful - Mission to make money work for everyone - Culture and flexibility to do the work how/ when you want

Cons

Hired too quite a large number of senior staff in the last few years creating more process which has slowed us down

Monzo Bank Response

1w

Hi there, Thanks so much for sharing your experience. It’s great to hear that the autonomy, flexibility, and our mission to make money work for everyone have stood out to you. We also hear your feedback on how adding more senior roles and process can affect pace, and we know that’s important to keep an eye on as Monzo grows. Feedback like this helps us understand what’s working well and where we need to keep improving. If you’d like to share anything further, you can reach us at hiring@monzo.com. Thanks again for taking the time to share this.

5.0

Jun 3, 2026

Positive culture, needs to deliver on international and IPO ambitions

Senior director

Recommend

CEO approval

Business Outlook

Pros

- Genuinely inclusive and transparent culture - Interesting work and ambitious goals - Supportive environment - Smart and kind colleagues - Reasonable working hours most of the time - Improvements being made to total compensation

Cons

- Total compensation being competitive highly depends on if the company IPO / goes public in the near future - Delivering on expansion and global ambitions still a little disorganised

Monzo Bank Response

3w

Hi there, Thank you for the 5 star review and for sharing your perspective as a Senior Director! It’s fantastic to hear that our inclusive culture, smart colleagues, and ambitious goals have made for such a positive experience during your first year with us. We also really value your strategic insights regarding our international expansion and IPO journey. Navigating global growth while maintaining the alignment needed for a successful public transition is a major focus for us, and your reminder not to wait for a "perfect time" is excellent food for thought as we plan for the future. We are fully committed to keeping our culture open and human first as we scale. If you ever want to dive deeper into how we can better organise our global ambitions, we'd love to hear more at hiring@monzo.com. Thanks for everything you do to lead and support our teams!

5.0

May 17, 2026

Great team and culture, but remote work required

Financial crime analyst

Recommend

CEO approval

Business Outlook

Pros

Great team and culture to work with

Cons

Not for you if you don’t like working from home

Monzo Bank Response

1mo

Hi there, Thank you so much for the 5-star review! It’s fantastic to hear you loved working with your team and enjoyed our culture during your time as a Financial Crime Analyst. We also appreciate your point about our remote-first approach. While working from home provides great flexibility for many, we completely agree it's a specific environment that might not suit everyone's personal preference. If you ever want to share any further reflections on your time with us, please feel free to reach out at hiring@monzo.com. Thanks for everything you did for our customers!

Viewing 1 - 3 of 1,064 Reviews

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Jobs at Monzo Bank

People Operations Associate

Senior Financial Crime Investigator - Business Banking

Service Analyst, Workforce Management

Remote

·

FCFA 33K - FCFA 42K /yr

(Employer provided)

View job

Senior Financial Crime Investigator - Business Banking

Senior Financial Crime Investigator - Business Banking

Monzo Bank

Monzo Bank reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Autonomy and mission-driven culture

Positive culture, needs to deliver on international and IPO ambitions

Great team and culture, but remote work required

Top companies for "Compensation and Benefits" near you

Jobs at Monzo Bank