N-able reviews

One of the worst companies I’ve worked for, constant turnover with staff leaving due to lack of progression and pay. Managers will often give false promises on promotions to spur motivation and morale but then let you down when it comes to progression. The job is mentally draining and stress inducing with many employees having to quit over stress and burnout after discussions with doctors management don’t care.

The level of work life balance is disgusting you are basically a call centre despite management saying you are not, tickets swarm your queue leaving overtime as compulsory if you want to hit the KPIs and get some form of recognition for the work you have done. You deal with some horrible customers who are rightly annoyed at the poor engineering quality as of late however we take the brunt of it. Management are alright allowing one customer in particular to constantly ring the lines despite knowing his intention is to play a game of mind chess and trip you up causing extreme anxiety on calls with no way to help but having to deal with the psychological effects of an interrogation, clearly money is more important than the mental health of employees. Customers are often promised things that cannot be delivered when the promise cannot be delivered support have to attempt to call the customer down thanks to useless sales and account managers.