Does NHS 24 pay their employees well?

According to anonymously submitted Glassdoor reviews, NHS 24 employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at NHS 24. This rating has improved by 7% over the last 12 months.

How satisfied are employees working at NHS 24?

51% of NHS 24 employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated NHS 24 2.9 out of 5 for work life balance, 2.7 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at NHS 24?

Call Handler (80) , 111 Call Handler (29) , Nurse Practitioner (14) , Registered Nurse (5) , Clinical Supervisor (4) , Call Center Agent (2) , Healthcare Assistant (2) , Manager (2) , NHS 111 Call Handler (2) , PWP (2) , Psychological Wellbeing Practitioner (2) , Team Manager (2) , Test Analyst (2)

What are the pros of working at NHS 24 according to real employee reviews?

"Good pay and that’s about it" ((in 38 reviews)); "Great colleagues to work with" ((in 22 reviews)); "Most staff are friendly & very supportive." ((in 11 reviews)); "Good salary and out of hours payments" ((in 9 reviews)); "Good place to work, fantastic team and best manager I’ve ever had." ((in 7 reviews))

What are the cons of working at NHS 24 according to real employee reviews?

"Poor management who are stuck in the dark ages and who just sit on their hands looking at each other and making no improvements." ((in 22 reviews)); "The training was appalling and the lead trainer was a bully." ((in 7 reviews)); "Nepotism is rife." ((in 6 reviews)); "long hours sometimes depending on time of year" ((in 6 reviews)); "Shifts are long with short breaks" ((in 5 reviews))

What are the top reviewed NHS 24 locations?

Glasgow , Edinburgh , Cardonald , Clydebank , Dundee , Queensferry , Hillington , London , Aberdeen

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NHS 24

NHS 24 reviews

3.0

51% would recommend to a friend

(192 total reviews)

Angiolina Foster

36% approve of CEO

35% positive business outlook

Ratings by category

3.6

Compensation and benefits

3.4

Diversity & inclusion

2.9

Work/Life balance

2.7

Culture & values

2.6

Career opportunities

2.5

Senior management

NHS 24 has an employee rating of 3.0 out of 5 stars, based on 192 company reviews on Glassdoor which indicates that most employees have an average working experience there. The NHS 24 employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

192 reviews

5.0

Apr 23, 2026

Great Place to Work

Nhs 111 call handler

Recommend

CEO approval

Business Outlook

Pros

Part time job while at university. Great Pay for hours worked with higher rate at weekends and good support provided.

Cons

I have no complaints about my time working for NHS24

5.0

Apr 14, 2026

Amazing Place to Work

Call handler

Recommend

CEO approval

Business Outlook

Pros

Before you start you have in depth training. Every single colleague at Clydebank that I've met are genuinely lovely. Lots of job satisfaction, excellent salary and benefits like the employee assistance programme. No 2 days are the same, the shifts makes it easier to plan life in advance. Excellent annual leave entitlement.

Cons

Challenging calls, although rare but there is support if needed.

5.0

Oct 21, 2025

Good company

Call handler

Recommend

CEO approval

Business Outlook

Pros

Really great company to work for. Very professional and the managers are alwauys on hand to help.

Cons

Working every weekend on certain rota's

Viewing 1 - 3 of 192 Reviews

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