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      Peninsula

      Engaged Employer

      Peninsula reviews

      4.2

      82% would recommend to a friend

      (1,513 total reviews)
      avatar

      Peter Done

      84% approve of CEO

      81% positive business outlook

      Ratings by category

      4.5

      Diversity & inclusion

      4.3

      Career opportunities

      4.1

      Culture & values

      4.1

      Senior management

      4.1

      Compensation and benefits

      3.9

      Work/Life balance

      Peninsula has an employee rating of 4.2 out of 5 stars, based on 1,513 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Peninsula employee rating is in line with the average (within 1 standard deviation) for employers within the Human resources and staffing industry (3.8 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      1.0
      Aug 14, 2022

      Don’t believe the 5 star reviews

      Legal
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good teammates Good exposure for young people starting out & wanting to gain experience (move on once you’ve gained that experience!) Offices are ok & near reasonably priced parking

      Cons

      Peninsula pressurise new employees to write reviews & are vindictive - they would try & find out who had written a negative review, so not many current employees feel comfortable doing so. They are very conscious of their online presence & struggle to retain/recruit. Extremely inflexible/micromanaging - they do not like WFH & do not trust employees Bullying culture from the top down. Middle managers are “yes men” & carry out the orders of the senior leader team to save their own heads. Unrealistic amount of work - quantity is preferred over quality of work. Mistakes are commonplace. Peninsula use their knowledge of employment law against the staff - they will stay JUST on the right side of the law whilst treating staff poorly. Salary increases are very rare & you have to fight for every measly one.

      avatar
      Peninsula Response
      3y
      Thank you for taking the time to leave feedback for us and, for your 2 years’ service with Peninsula. However, we are deeply concerned about several of the comments made in your review. We are pleased to read that you enjoyed working alongside your colleagues within the Legal department, and that you felt you gained valuable experience from the variety of clients you worked with. It’s also great that you found the location of the Manchester office a good location for commuting to and from work. We would like to refer to your comments in your review about Peninsula pressuring new employees to write reviews. We can confidently say that we never pressure employees to leave Glassdoor reviews. We simply invite new and current employees to provide us feedback of things they enjoy and dislike about working at Peninsula. On occurrence when a negative appears, we want to understand an employee’s individual experience to working here and try find out where we went wrong. Therefore, we offer the opportunity to write into us via email with additional information they wish to share, and if they’d prefer to opt anonymous, this is an option too. If this is something that you wish to do, please reach us at reviews@peninsula-uk.com As with most businesses, our employees have KPIs to ensure we can deliver exceptional round-the-clock service for which we are renowned to our clients. If there were ever any concerns around these targets or otherwise, we do encourage staff to discuss this with their line manager as caseloads are reviewed weekly. In regard to your further feedback about some of our working policies, I have passed this onto the relevant individuals for the Legal department. We do understand that the legal department can be demanding but, with this comes career progression opportunities if desired. We offer performance reviews twice a year and have Peninsula benefits such as Profit Share, Christmas bonus etc… Our replies to negative and positive reviews, provides the reviewer (alike yourself) the notification that we have acknowledged your feedback about working at Peninsula. We do wish you the all the very best in your new adventure.
      1.0
      Jul 18, 2019

      Awful

      Sales executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      The training and learning and development staff are great

      Cons

      The company in itself is probably a really great company to work for as long as you aren’t in the Sales department on that dreadful floor six! The atmosphere is awful to the point where it is constant negativity surrounding you which is not what you need when pitching especially the shouting to “STAND UP!” And constant bickering swearing across the floor made by “Senior” managers to team managers. The call centre itself is like a battery farm...physically uncomfortable with the very out of date furniture and systems.

      1.0
      Aug 7, 2024

      Review

      Employment law consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      The only good thing about this role was the training that was provided.

      Cons

      I have PTSD from working at Peninsula. I use to throw up every morning with severe anxiety, fear of being late, fear of how many calls I’ll be taking, fear about how many tasks would be sat in my inbox, how many reds will I get today. I have never experienced an environment like it. You are monitored from the second you get in, to just before going home. If you’re late by a second, it’s flagged. If you go for too many toilet breaks, it’s flagged, if you change your availability on the system so you can quickly type all your notes up, they change it to available. I use to have panic attacks at my desk and be too scared to come off the phone. The overall environment is intimidating, it’s very clicky. The automatic response to a review like this will be “peninsula don’t recognise a culture like this” etc but …… you do, it’s just swept under the carpet.

      avatar
      Peninsula Response
      1y
      Good morning, thank you for your invaluable feedback. We are incredibly concerned to read the comments that you have raised within your review. At Peninsula our team's wellbeing in paramount, and we sincerely hope that you felt you could approach your line manager with your concerns. We adopt and abide by a zero tolerance approach to harassment, assault, and bullying of any form, as a result we have no room for intimidation or clicky behavior. We urge you to get in touch with us at feedback@peninsula-uk.com so that we can address your concerns and take appropriate action where needed. We sincerely hope to hear from you soon, we hope you have a great weekend ahead. ⁠
      Viewing 1 - 3 of 1,513 Reviews
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      ReviewsPeninsula reviews

      Glassdoor has 2,000 Peninsula reviews submitted anonymously by Peninsula employees. Read employee reviews and ratings on Glassdoor to decide if Peninsula is right for you.