Safestore reviews

3.9

76% would recommend to a friend

(228 total reviews)
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Frederic Vecchioli

83% approve of CEO

67% positive business outlook

Safestore has an employee rating of 3.9 out of 5 stars, based on 228 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Safestore employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

228 reviews
5.0
Jan 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Nothing but pros. Really am enjoying my journey so far, with some great guidance and shared knowledge from my TSM (Paul). Also, the rest of the team (Gavin, Stephen and Tash). Whether it has been talking me through the sales framework and doing coaching sessions or helping me with the actual contract side of things! I couldn’t have asked for more support on my journey so far and am already looking forward to getting stuck in at Gateshead with the team there who I’m sure will continue the support! I’m feeling confident going in, and with an open mind.

Cons

Genuinely none that I can think of, have had nothing but support!

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Safestore Response
3mo
Thank you for taking the time to review your employment with us. I am very pleased to hear you are so happy here!
1.0
Jun 5, 2018

No Breaks, No Bonus, No Brains

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You'll get paid on time and you'll meet a wide array of nice folks at store level.

Cons

You will work long, long hours with no breaks due to chronic under staffing. When this happens you will get disheartened and then when you are working alone and struggling to hit an unobtainable target you will be not be paid overtime and only given time back. This means the next person covering your time back will be in the same situation and feeling the same. When this happens and people are so fed up they want to leave the recruitment process is long and a joke resulting in whomever is left running the ship alone looking elsewhere and Safestore are left holding their hands in the air and pointing at their clunky training system that is so boring and silly wondering how this cycle is happening again.

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Safestore Response
8y
We are extremely concerned by the points you have raised here. We are very proud of our recent Gold Investors in People accreditation, which sets us among the best employers in the UK. Your comments about Safestore fall well below our expectations and therefore we are keen to discuss them with you in order to understand whether further investigation is required. I would urge you to please contact me at kalfred@safestore.co.uk in order that this can be arranged. Thank you.
1.0
Jul 21, 2018

An absolute nightmare

Recommend
CEO approval
Business Outlook

Pros

The day you get to hand in your notice Walking out the door for the last time, knowing you will never have to see your manager ever again

Cons

This is the first time in my life I have been made to feel completely worthless and disposable. These are the worst people I have ever met in my life. This is not a long term job. This is not a career. If you are employed as a Sales Consultant you will either be sacked or you will leave within the first year. The company expects this to happen. They put all their time and energy into recruiting rather than retaining and supporting existing staff. You will be paid £16,500. If you can live on that then please tell me your secret You will be promised a bonus but they make it very difficult to achieve. Any bonus you earn is taken away if a customer vacates their unit. You cannot make a customer stay, so you cannot control your bonus. There are endless days and hours of working alone which is extremely stressful. This will start while you are still on probation and not fully trained. I had a manager who was only concerned with her ego and ambitions within the company. She had no interest in her staff or the branch. She was out of her depth and underperforming but the company did not care how this impacted her staff. It was degrading to be told how to do something by someone who could not do it themselves. If you struggle with any of your targets it will not be dealt with at branch level. Instead, underperformers are humiliated by e-mails sent to everyone on the region. Your name and sales figures will be in big bright red lettering for all to see. They think this motivates people. It does not. It is bullying. They will threaten to sack you rather than support you if you struggle with anything. If you are honest and say you are struggling with something then your days are numbered. I was signed off work with stress due to the relentless pressures of the job, especially the lone working. Instead of offering me the help and support I desperately needed I was threatened with the sack because being ill is classed as poor conduct. There is blatant favouritism. Certain people are allowed to sit and play on their phones all day and not do any work. If you are not a favourite you will have to sweep and clean the facility every day. You are trained to lie to customers and manipulate them into spending money on insurance that far exceeds the value of what they are storing. If you have a conscience and you are a decent person then this is very difficult. So please avoid, even if you are desperate.

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Safestore Response
7y
Thank you for your feedback. The experience you have described is extremely concerning and does not align to Safestore’s values and behaviours. Safestore are very proud of our recent Gold Investors in People accreditation, which sets us among the best employers in the UK. Your comments about Safestore fall below our expectations and therefore we are keen to discuss them with you in order to understand whether further investigation is required. I would urge you to please contact kalfred@safestore.co.uk in order that this can be arranged. Thank you
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Glassdoor has 233 Safestore reviews submitted anonymously by Safestore employees. Read employee reviews and ratings on Glassdoor to decide if Safestore is right for you.