Salesforce reviews

4.1

79% would recommend to a friend

(22,477 total reviews)
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Marc Benioff

80% approve of CEO

70% positive business outlook

Salesforce has an employee rating of 4.1 out of 5 stars, based on 22,477 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Salesforce employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

22K reviews
1.0
Jun 23, 2017

Bad managers and bullying

Recommend
CEO approval
Business Outlook

Pros

Cloud trailblazer Visionary CEO and strong marketing and sales engine  Solid core product Smart people Foundation program Nice offices and perks Learning opportunities

Cons

This review has one star only because Salesforce on one hand celebrates Ohana as its #1 value but on the other hand it tolerates bullying Bad managers who burn people, create chaos, amplify pressure, ignore feedback on issues, do not challenge upwards, do not ensure their teams are set up for success but when things do not go to plan they resort to scapegoating and bullying. HR take side with the company and effectively protect bullies Formal grievance process is ineffective and useless Bullies/"high performers" get promoted and awarded for their behaviors Delicate situations handled by HR contractors who come and go No one senior from HR gets directly involved

2.0
Aug 10, 2019
Recommend
CEO approval
Business Outlook

Pros

I’ve had over 20 years working in the industry and Salesforce was the company I wanted to see the rest of my career at. After almost 6 years in the company, that dream was coming true. Everything was good, excellent in fact. I had a great team around me and a real leader as a manager. The hours were long but the work incredibly fulfilling. I finished work every day thinking I was doing something really special and was a valued member of the team. Then things really started to change...

Cons

At the end of the day, even with awesome results and giving every ounce of energy, commitment and passion to a company, you start to realise that you’re just a number to Salesforce. New leaders come in and focus on managing up the chain to further their careers rather than motivating and inspiring their teams. Worse still is that Salesforce thinks they’re doing a great job. Despite continuing to deliver massive success for the company, I started to experience the presence of huge egos and selfishness that went beyond anything I’d ever experienced in a company before. The treatment of some staff around me was shocking and the whole Ohana I used to believe was real was falling apart across the whole sales team. I decided to leave and can honestly say that it’s saved me and rescued my belief in how a business should be run. Customer success and trust are no longer the core values, it’s growth no matter what the price to employees. Big companies can still fail and if you don’t start to realise that many of your people are incredibly unhappy, the continuous growth you once saw will start to slow down. Don’t get me wrong, I think the top level leadership team is amazing but it’s the people in the middle who are really letting Salesforce down.

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Salesforce Response
6y
Thank you for your feedback. It is disheartening to hear that your initially great experience started to deteriorate. As you know, we are very intentional about creating and maintaining a great workplace culture based on our core values. I see that you have left the company and I wish we could have had an honest and confidential conversation before then. We'd appreciate if you would provide more information anonymously to our third-party provider Ethicspoint at http://www.salesforce.ethicspoint.com. Your feedback will help us become a better place to work.
1.0
Aug 30, 2019
Recommend
CEO approval
Business Outlook

Pros

Employee perks - flexible working, employee stock options, office snacks, IT equipment.

Cons

Managers can make or break your work environment - ultimately people usually leave due to mismanagement and in my case, due to being taken advantage of, manipulated and bullied. Psychological safety is a term thrown around at Salesforce - it means nothing when the people who are meant to champion and protect you are the ones abusing their place. My manager simply didn’t work, she was hard to contact and I only saw her in the office when someone more senior was visiting (sucking up to the boss). Of course, she had no trouble taking credit for my work or blaming me for things she was meant to do. She made me feel tiny and insignificant to the point of feeling ill before having to meet via video chat (where she would dial in from random places where she was ‘working’). The worst part is that our SVP was aware of this, yet here we are. If you can find a gem of a manager and a team who will fully support you, great. Get it on your CV then get out. But don’t be fooled by the awards and marketing - it’s fake and you’ll slowly see through the cracks.

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Salesforce Response
6y
Thank you for sharing your experience. What you describe is concerning and not what we want to see at Salesforce. I see that you have left the company, but I'd appreciate if you would provide more information anonymously to our third-party provider Ethicspoint at http://www.salesforce.ethicspoint.com. Your feedback will help us address the concerns you have raised and become a better place to work. Thank you!
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