Does Sheraton pay their employees well?

According to anonymously submitted Glassdoor reviews, Sheraton employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Sheraton. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at Sheraton?

60% of Sheraton employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Sheraton 3.0 out of 5 for work life balance, 3.3 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at Sheraton?

Front Desk Agent (138) , Front Desk Receptionist (52) , Guest Service Agent (50) , Server (37) , Housekeeper (35) , Banquet Server (31) , Bartender (30) , Server/Waiter (25) , Sales Manager (21) , Front Office Supervisor (17) , Waitress (17) , Housekeeping Supervisor (16) , Intern (16) , Manager (14) , Recepcionista (14)

What are the pros of working at Sheraton according to real employee reviews?

"Benefits are good and useful" ((in 103 reviews)); "The people were great and friendly" ((in 102 reviews)); "Helpful and friendly staff." ((in 72 reviews)); "Coworkers were great.. very caring ppl who made me laugh through the stressful days/nights." ((in 48 reviews)); "Some good managers." ((in 33 reviews))

What are the cons of working at Sheraton according to real employee reviews?

"Poor management unlike most other places" ((in 156 reviews)); "Low pay and still can't get paid and it's been a month" ((in 100 reviews)); "Long hours and hard to change shifts." ((in 71 reviews)); "Salary is low and obligation to come 15 min earlier to shift for handover but not getting paid for it" ((in 55 reviews)); "No work/life balance" ((in 23 reviews))

What are employees saying about Sheraton layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Sheraton layoffs and their outlook for job security at Sheraton in 2026.

What are the top reviewed Sheraton locations?

Edinburgh , London , Heathrow , Hayes , Musselburgh , Birmingham

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Sheraton

Part of Marriott International

Sheraton reviews

3.6

60% would recommend to a friend

(1,962 total reviews)

Frits van Paasschen

65% approve of CEO

46% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.3

Culture & values

3.3

Compensation and benefits

3.3

Career opportunities

3.0

Work/Life balance

3.0

Senior management

Sheraton has an employee rating of 3.6 out of 5 stars, based on 1,962 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sheraton employee rating is in line with the average (within 1 standard deviation) for employers within the Hotel and travel accommodation industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

1.0

Jan 25, 2018

Housekeeping terrible

Housekeeping supervisor

Recommend

CEO approval

Business Outlook

Pros

You get free meals and a uniform

Cons

Where do I start, management are awful only care about the budget not the staff or creating a great team or making sure the hotel can be 5 star. British people get discrimination and get pushed aside. Everyone is two faced and tell terrible lies about each other. The staff turnover is very high and no one cares. The work load is very high not enough time to create a 5 star room the guests expect. They e are terrible they don't listen or care but they sure do love handing out false discipline. All the good workers get complained about by the lazy managment who do nothing but create problems not solve them.

1.0

Jan 31, 2018

Housekeeping Staff

Casual worker

Recommend

CEO approval

Business Outlook

Pros

Only free meals, delicous dinners

Cons

Sheraton Grand Hotel & Spa, Edinburgh: houseekeping job it's very very hard, very stressful two weeks training, zero human understanding, very physically exhausting job. You spend 9 hours per day in hotel. This is not normal. You must clean 30 rooms per day and it doesn't matter that you work with another person: you have 15 minutes to clean one room (changing bed linen and towels, making beds, vacuuming and mopping floors, dusting and polishing furniture, cleaning bathrooms, replacing stocks of guest supplies and when you so tired you must additionally vacuuming and mopping long hotel corridor). This is unreliable. They offer casual job without hours guarantee.

4.0

May 28, 2024

Not all bad

Receptionist

Recommend

CEO approval

Business Outlook

Pros

Good extra training opportunities Free lunches included Laundry service for uniforms Free treatments in spa from in training therapists Free nights stay to understand guests experience

Cons

Cliquey staff, feels like progression only possible for the ‘in group’ Long shifts with half hour paid break only Managers do not stay until end of evening shifts, can cause problems if any complaints

Viewing 1 - 3 of 1,962 Reviews

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Jobs at Sheraton

Front Office Associate - 32 HRS

Cardiff, Wales

View job

Part Time In Room Dining Server