The AA reviews

4.4

88% would recommend to a friend

(1,005 total reviews)

Jakob Pfaudler

93% approve of CEO

88% positive business outlook

The AA has an employee rating of 4.4 out of 5 stars, based on 1,005 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The The AA employee rating is 21% above average for employers within the Construction, repair and maintenance industry (3.6 stars).

Reviews by job title

1K reviews
5.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

work from home 2/5 days per week flexible working potential development potential

Cons

limited to 36.25 hour weeks - no option for team leaders to increase to the 40 hour contract

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The AA Response
17h
Thank you for taking the time to share your experience and for your continued commitment over the past 5 years. It’s great to hear that the flexibility, hybrid working arrangements, and development opportunities have been positive aspects of your time with The AA. We’re pleased that the ability to work from home and access flexible working options is helping to support a positive work-life balance, while also providing opportunities for career growth and development. We also appreciate your feedback regarding contracted hours for Team Leaders. Feedback like this helps us better understand the areas that matter most to our colleagues and informs future discussions around ways of working and role design. Thank you again for your contribution and for the work you do supporting both your team and our customers.
5.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Great people, supportive management, meaningful work, good flexibility, and strong career development opportunities. The AA has a real customer-first culture and feels like a place where you can grow.

Cons

Some internal processes could be simpler, and systems can occasionally feel dated, but there is a genuine focus on improvement.

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The AA Response
3d
Thank you for taking the time to share your experience. It’s wonderful to hear how positively you view the people, management support, flexibility, and career development opportunities available at The AA. We’re especially pleased that you feel able to grow your career while contributing to meaningful work in a business with a strong customer-first focus. Supporting our people to develop and progress is incredibly important to us, and it’s great to hear this reflected in your experience. We also appreciate your balanced feedback around processes and systems. We recognise there are areas where simplification and modernisation can make a real difference, and it’s encouraging that you can see the ongoing focus and investment being made to improve how we work. Thank you again for your continued contribution and for the work you do supporting our people, customers, and the future success of The AA.
5.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Incredibly helpful recruitment and onboarding team - really responsive and supportive through the process. Induction was well structured and clear. All colleagues have been welcoming and highly collaborative.

Cons

At points the onboarding system asked for duplicative information but the team were incredibly helpful and responsive at resolving any challenges

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The AA Response
5d
Thank you for taking the time to share your experience. It’s fantastic to hear that the recruitment and onboarding process left such a positive impression and that you felt well supported throughout your journey into The AA. We’re especially pleased that the induction programme was structured and clear, and that the warm welcome and collaborative culture across the business have helped you settle into your role. Creating a positive onboarding experience is incredibly important to us, and it’s great to hear the responsiveness and support of the team stood out. We also appreciate your feedback regarding the onboarding system. While we’re sorry to hear there were some instances of duplicated information being requested, it’s encouraging to know the team was able to quickly resolve any challenges and provide the support you needed. Thank you again for your feedback, and we wish you continued success in your role with The AA.
Viewing 1 - 3 of 1,005 Reviews

Glassdoor has 1,385 The AA reviews submitted anonymously by The AA employees. Read employee reviews and ratings on Glassdoor to decide if The AA is right for you.