Is The AA a good company to work for?

The AA has an overall rating of 4.4 out of 5, based on over 1,385 reviews left anonymously by employees. This rating has increased by 4% over the last 12 months. 88% of employees would recommend working at The AA to a friend and 88% have a positive outlook for the business. The best reviews about The AA have been left by employees working as Operations Manager , Performance Leader and Customer Experience Coach .

Does The AA pay their employees well?

According to anonymously submitted Glassdoor reviews, The AA employees rate their compensation and benefits as 4.3 out of 5. Find out more about salaries and benefits at The AA. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at The AA?

88% of The AA employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The AA 4.3 out of 5 for work life balance, 4.4 for culture and values and 4.4 for career opportunities.

What are the top reviewed jobs at The AA?

Customer Advisor (59) , Customer Service Representative (57) , Customer Service Advisor (52) , RSS Patrol (33) , Team Leader (29) , Customer Service (26) , Patrolman (23) , Manager (20) , Call Handler (15) , Operations Manager (14) , Analyst (12) , Performance Leader (12) , Roadside Assistance (12) , Complaints Handler (10) , Customer Experience Coach (10)

What are the pros of working at The AA according to real employee reviews?

"Some of the people you work with are great and it is great to work for such a well known brand." ((in 144 reviews)); "Great colleagues who genuinely care and do a good job." ((in 50 reviews)); "Good benefits / pension scheme." ((in 45 reviews)); "A great team of senior leaders who CARE about the employees and the work we do" ((in 42 reviews)); "The pay was good The job was easy in theory" ((in 41 reviews))

What are the cons of working at The AA according to real employee reviews?

"Poor management and inconsistent values" ((in 57 reviews)); "Long hours and the British weather!!" ((in 30 reviews)); "Team managers don't have a clue, company will try anything to not pay any comms." ((in 25 reviews)); "Bullying is endemic." ((in 14 reviews)); "Awful senior management, horrible working environments" ((in 11 reviews))

What The AA locations have received the highest employee ratings?

Oldbury , Basingstoke , London , Cardiff , Leeds , Manchester , Royal Tunbridge Wells , Newcastle upon Tyne

The AA reviews

Compare reviews

4.4

88% would recommend to a friend

(1,005 total reviews)

Jakob Pfaudler

93% approve of CEO

88% positive business outlook

Ratings by category

4.5

Diversity & inclusion

4.4

Culture & values

4.4

Career opportunities

4.3

Work/Life balance

4.3

Senior management

4.3

Compensation and benefits

The AA has an employee rating of 4.4 out of 5 stars, based on 1,005 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The The AA employee rating is 21% above average for employers within the Construction, repair and maintenance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

1K reviews

5.0

Apr 6, 2026

Great onboarding and supportive team

Data engineer

Recommend

CEO approval

Business Outlook

Pros

Friendly and welcoming team, structured onboarding, and good support from the start. I felt settled within a few weeks. Hybrid working and benefits are also a plus.

Cons

No concerns at this time

The AA Response

2mo

Thank you for taking the time to share your experience with us. It’s great to hear that you’ve felt welcomed and supported from the start, and that the onboarding process helped you settle in quickly. We’re really pleased the team and hybrid working approach have made a positive impression. Wishing you continued success in your role at The AA.

3.0

Jun 6, 2026

Fine company to work for

Customer service advisor

Recommend

CEO approval

Business Outlook

Pros

Easy work and good training. Good canteen in the office. Used to get good freebies and good overtime pay if it was very busy

Cons

Limited progression, pay not amazing, job itself horrible as customers can be abusive (that's the nature of call centre work though)

5.0

Jun 5, 2026

Flexible work options

Team leader

Recommend

CEO approval

Business Outlook

Pros

work from home 2/5 days per week flexible working potential development potential

Cons

limited to 36.25 hour weeks - no option for team leaders to increase to the 40 hour contract

The AA Response

8h

Thank you for taking the time to share your experience and for your continued commitment over the past 5 years. It’s great to hear that the flexibility, hybrid working arrangements, and development opportunities have been positive aspects of your time with The AA. We’re pleased that the ability to work from home and access flexible working options is helping to support a positive work-life balance, while also providing opportunities for career growth and development. We also appreciate your feedback regarding contracted hours for Team Leaders. Feedback like this helps us better understand the areas that matter most to our colleagues and informs future discussions around ways of working and role design. Thank you again for your contribution and for the work you do supporting both your team and our customers.

Viewing 1 - 3 of 1,005 Reviews

Jobs at The AA

Assistant Financial Accountant

Royal Tunbridge Wells, England

Head of Claims and Operational Resilience

Gibraltar

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