Tripadvisor reviews

3.5

50% would recommend to a friend

(1,363 total reviews)
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Matt Goldberg

23% approve of CEO

22% positive business outlook

Tripadvisor has an employee rating of 3.5 out of 5 stars, based on 1,363 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Tripadvisor employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews
2.0
Apr 13, 2019
Recommend
CEO approval
Business Outlook

Pros

Benefits: fruits+snacks, dental care, health insurance (Bupa) Decent wage

Cons

Where to start? I have been working here for many years. Witnessed so many different changes in management. But the values of the company don't change. To them, you are just a number. A lemon to squeeze until there is nothing left and all your enthusiasm and passion is gone together with your ambitions. They say speed wins and then take years to release a new product. Their price strategy is another joke, and clients are noticing it so they know they can renew their subscription at a much lower price just by canceling and then waiting a few months. They are very good at copying their competitors but useless at innovating. Here you don't think, you say yes and become a part of the flock, after a while, you don't even think anymore as they don't like people who come up with different ideas. This is inside sales for you at TripAdvisor. In Oxford, our office is about to close because they are about to move the main office to Dublin. It has been made clear to us in more than one way to look for a new job. But nothing is official, everything is always behind closed doors. We live in fear, when are they going to close the office? Some people have mortgages to pay, kids, etc ... but who cares? Morale is at the lowest. We feel betrayed. We lost trust. Another value of this company is transparency which has become our joke. But really it is deeply sad. Tripadvisor is playing with people lives. They support charities to look good on paper but don't treat their own employees with the respect and honesty they deserve.

2.0
Sep 28, 2015
Recommend
CEO approval
Business Outlook

Pros

I gave 2 stars only as these are the 2 great things we had at TripAdvisor and wasn't affected by the great fall-out we had starting from October 2014; one is the great multi-culture where you would enjoy working with work mates from different cultures, two is the many benefits we've enjoyed on the top of salary like health & dental coverage, well-being benefits, travel reimbursements and hotels discounts...etc.

Cons

Lots of cons, where to start from? Not being able to have career progression when you deserve it, I had my promotion finally after 2 years of hard work and being a star in sales but there were others who deserved also to get their chance while some others had it and they never deserved it. The main issue with TripAdvisor is that the brains of the company and I mean the top management don't know exactly what is the value of Business Listing as our main product in our department so pricing kept changing for at least 5 times in the past 2 years trying to "milk"the hotels by every mean, so today for example the sub fees are $499, then it's $1500 then another month $12,000 then back to $4,000! A hotelier would wonder where do we get our prices from and why we keep changing; the answer is the magic ROI! We estimate the hotels profits and therefor we gave ourselves the right to share their imaginary non-guaranteed profits with real expensive upfront sub fees instead of our old pricing sheets where it was fair to hoteliers and to sales people as well. Because of this unrealistic pricing and targets as well everyone now is jumping ship, thanks TripAdvisor for the lovely time and experience we gained but you have just lost your assets which are US THE SALES PEOPLE to other companies who will benefit from us and invest in us too. I am not happy I had to seek another job, me and the old and the fresh employees as well, when someone leaves now we say "Congratulations", and I advise anyone now who's applying to work for TripAdvisor in Oxford to have a quick look at the call center on his way to the interview room, what indication do you get when you see half of the desks are empty? It means only one thing; people leaving are more than people coming. I would add more cons about working at TripAdvisor but I put the main one as this is what would interest someone applying now and wants to know the reality about this company.

1.0
Jul 22, 2015
Recommend
CEO approval
Business Outlook

Pros

Benefits, good office ambiance, people.

Cons

Low salaries, only good if you are really the number 1 top performer over the whole office for a long time. No career opportunities (very rare). Too many changes in a very short period of time (sometimes overnight), makes you wonder if they actually know what they are doing. The product. The product. The product. No one wants to admit that the products has many faults, they always try to blame something or someone else. Management is here only for supervising, no real leadership/managerial skills. Super high turnover rate. All the good salespeople are leaving within 6 months. PS: REFERRALS GIVE YOU 6300 pounds extra! 4 times your salary - Explain this logic!

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Glassdoor has 1,682 Tripadvisor reviews submitted anonymously by Tripadvisor employees. Read employee reviews and ratings on Glassdoor to decide if Tripadvisor is right for you.