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Victoria & Albert Museum

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Victoria & Albert Museum reviews

3.5

68% would recommend to a friend

(176 total reviews)
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Tristram Hunt

65% approve of CEO

48% positive business outlook

Victoria & Albert Museum has an employee rating of 3.5 out of 5 stars, based on 176 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Victoria & Albert Museum employee rating is in line with the average (within 1 standard deviation) for employers within the Arts, entertainment and recreation industry (3.9 stars).

Reviews by job title

176 reviews
3.0
Feb 14, 2021
Recommend
CEO approval
Business Outlook

Pros

The collection is world-class, and working at the V&A has been a long-term goal of mine. The staff are passionate about their work and the collections, and it is exciting to work alongside staff who are fired up and excited about what they do. It is a vibrant place of work, and there is always a new project around the corner.

Cons

The salary for my post is very low, at the bottom end of the Museums Association's salary advice for Assistant Curators in 2014. There is very little opportunity for progression and promotion. My job was advertised as part of a five-year "training programme" called the Assistant Curator Development Programme (ACDP). With the word "development", this implied opportunities for progression and promotion - however my experiences have generally not reflected this. My salary is very low. While HR said that this reflected the fact that this was a training position, myself and other ACs on the ACDP received very little on-the-job training and are expected to continue working with no pay progression. There is very little diversity amongst the curatorial staff in terms of background. As a person of colour I often feel that I do not fit in, and that there is very little understanding amongst my colleagues about issues I might face. Sadly this has changed very little over my seven years total at the institution. I have experienced racism whilst working here. Senior management are finally attempting to pay some lip-service to these issues, but I see very little happening in terms of action. There is very definitely a disconnect between senior management and the day to day realities of the majority of staff working at the museum. Staff who have worked weeks on an install - important professionals such as conservators and technicians, without whom exhibitions would never come to be - will receive little thanks or credit, and will not be invited to exhibition openings. Gallery Assistants - the lifeblood of the museum - are treated extremely poorly. The "perks" once offered by the V&A - e.g. free entry to exhibitions - are slowly being eroded away in order to cut costs.

1.0
Jan 20, 2018
Recommend
CEO approval
Business Outlook

Pros

Lovely colleagues Beautiful surroundings Free entry to exhibitions and discount in the shop If your lucky enough to get it - good training/courses

Cons

Class divide between the Front of House staff and Office Staff. Lack of respect and empathy towards Gallery Assistants and Shop staff. Massive bullying culture Procedures and laws are never followed by Senior Management or HR. Dreadful attitude towards union members or people that believe in equality and diversity. Promotions are only ever gained if you are an informant on your colleagues or close friend of the interviewer. No support from management, especially in the eventuality that you are unwell. Have to deal with a lot of difficult situations with the general public without any proper training or support from internal Security or management. New contracts have terrible working conditions

1.0
Dec 12, 2017
Recommend
CEO approval
Business Outlook

Pros

Beautiful museum, lovely to enjoy the amazing art and exhibitions Some departments are friendly and nice. Lovely subsided cafe Beautiful surroundings Entry to many exhibitions Tickets for paid exhibition

Cons

IT Management are bullies who target staff over and over, to the point of leaving their jobs. HR and Senior Management turn a blind eye and do not care about what is happening to staff who are intimidated. No transparency whatsoever. Blame culture exists. No accountability or responsibility for the treatment of staff. Escalation of issues results in a hostile and unapproachable management style by next level management. Deep rooted issues. Requires someone at the top to make a top down change for good. Inappropriate conduct by some senior management.

Viewing 1 - 3 of 176 Reviews

Glassdoor has 212 Victoria & Albert Museum reviews submitted anonymously by Victoria & Albert Museum employees. Read employee reviews and ratings on Glassdoor to decide if Victoria & Albert Museum is right for you.