Vitality reviews

4.2

84% would recommend to a friend

(414 total reviews)
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Neville Koopowitz

89% approve of CEO

79% positive business outlook

Vitality has an employee rating of 4.2 out of 5 stars, based on 414 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Vitality employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

414 reviews
5.0
Feb 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Warm, welcoming culture from day one Well‑organised onboarding with clear induction sessions Slick internal systems (ticketing + desk booking) that make life easier Healthy free breakfasts and lunches — genuinely a standout perk Plenty of wellbeing activities and chances to meet people across the business

Cons

Minor admin delay during benefits setup (due to an existing account merge); otherwise very smooth onboarding

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Vitality Response
3mo
Thanks for sharing your experience with us. It’s great to hear you’ve felt welcomed from day one and that our onboarding, systems and wellbeing activities have helped you settle in. We’re also glad the benefits setup issue was resolved quickly. We really appreciate your feedback and we’re delighted you’re enjoying your time at Vitality.
1.0
Feb 12, 2016
Recommend
CEO approval
Business Outlook

Pros

It's a job .... it's in a good part of town, close to beach. The people you work with are good fun and friendly.

Cons

Underpaid, small bonuses which can be easily reduced by management if you make one small error...very poor operation with ignorant jobsworth managers and unethical working practices. Systems crash everyday affecting hundreds of customers and cause complaints daily, workload increases with no extra pay, more and more micro-monitoring , discrimination in the workplace if your face doesn't fit you get nowhere, their values are a farce as the management break them everyday but punish workers if they don't adhere to them...one department doesn't know what the other is doing, using foreign offices abroad cause delay and complaints, little respect for people with long length of service, they don't care about retaining dedicated staff, didn't get a pay rise for 3 years even though I took on much more work and hit all my targets. If you complain about the operational mess ( that isn't an exaggeration ) at that company you are told literally to deal with it or " you know where the door is ".... Many unethical practices go on (And possibly unlawful) there which I can't elaborate on but suffice to say they have been close to being closed for business due to their disorganisation! Don't apply for a job here if you are honest, have strong ethics and self esteem and demand respect from your employer.

1.0
Oct 1, 2021
Recommend
CEO approval
Business Outlook

Pros

With the recent vaccine policy introduction the cons def outweigh the pros. Don't believe the sob story around inclusion, you will be disadvantaged based on your medical data.

Cons

Expect a 5K annual pay cut on your salary if you are unvaccinated in light of Vitality's attempt to pressure employees into get the vaccine. Mandatory self funded PCR tests are required weekly in the office if you are unvaccinated and you are unable to circumvent this by working from home. Unreasonable discriminatory behaviour, so I am off before it gets worse!

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Vitality Response
4y
Thank you for your review, I'm sorry you are dissatisfied with this policy and would like to share the reasons for it. This month, we begin the next phase of our hybrid working pilot, where employees will spend at least two days per week in the office and continue to work at home for the rest of the time. We believe this hybrid approach will improve collaboration and create valuable learning opportunities for our people. In planning for this return, our priority has been to put the right measures in place to keep everyone safe and we strongly believe that we can all work together more safely in the office when everyone is vaccinated. We have been encouraging our people to take up the opportunity of vaccination to better protect us all from infection, serious illness or worse, in line with advice from Public Health England. We understand that some people will choose not to be vaccinated. However, in order to both minimise transmission of the virus and foster confidence among the wider workforce as we spend more time together in the office, employees who have not been vaccinated will be required to have a PCR test, the most reliable test available, every week, from 4th October. Employees can use their company-funded Personal Health Funds towards the costs of these tests. For those that have been advised by a doctor not to have the vaccination for medical reasons, we are making accommodations. Furthermore, such is our belief in the power of vaccinations to protect our people and those around them, we are requiring all new employees to be vaccinated prior to their start date, unless medically exempt. As an employer, our priority is to keep our offices and our people safe. We firmly believe we have reached decisions that are in the collective best interest of all our people.
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