Welcome Break reviews

3.9

70% would recommend to a friend

(590 total reviews)
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John Diviney

87% approve of CEO

65% positive business outlook

Welcome Break has an employee rating of 3.9 out of 5 stars, based on 590 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Welcome Break employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

590 reviews
5.0
Mar 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Good working environment Friendly and supportive

Cons

Work can sometimes be busy during peak hours

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Welcome Break Response
2mo
Thank you so much for sharing your feedback. We're truly happy to hear that you felt supported and valued, as fostering an inclusive environment means a lot to us. Your feedback about working at Welcome Break helps make our teams even stronger. Chloe Merrick Resourcing Business Partner
1.0
Feb 28, 2024

Management are totally incompetent particularly the senior site manager

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Mostly friendly staff £1 meals

Cons

Very little investment. Building is failing due to age but most, if not all are sticking plaster repairs. Everything is done on the cheap. Recycling: rubbish is allocated recycling bins but then put in the same compactor and taken to landfill Senior management have no idea how to manage yet they keep promoting the wrong people. There has been clear evidence of bullying and favouritism Service to customers is ok but focus is always on profit. Countless data on profits and bonuses are displayed but hands on staff see little or nothing of any bonus. Evidence of managers being offered several "team building" away days which must cost thousands of £'s yet working staff have no such invitations. The place has gone down hill since new owners stepped in. It's my opinion and only mine that they seem to be asset stripping the company although I have no strict proof, just observations

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Welcome Break Response
2y
Thanks for taking the time to leave a review, it's really disappointing to hear your thoughts and I'd like to discuss this further with you. Please reach out to Recruitment.Admin@WelcomeBreak.co.uk so that we can try and resolve this. Kind Regards, Charlotte Hughes Resourcing Business Partner Welcome Break
1.0
Mar 5, 2025
Recommend
CEO approval
Business Outlook

Pros

•Team members are supportive. •Standard training is provided, but it doesn’t reflect the real workplace culture.

Cons

•Mishandling of serious complaints: Reported inappropriate behavior from a manager, but my grievance was repeatedly delayed, dismissed, and misrepresented. •False information provided: The company altered details in my grievance outcome, leaving out key points and adding irrelevant topics I never raised. •Lack of accountability: Management shifts responsibility rather than addressing employee concerns. •Poor employee support: Despite raising issues both verbally and in writing, I was made to justify my complaint multiple times with no meaningful action taken. •Toxic work environment: Workplace culture disregards employee well-being, making it difficult to feel secure or respected at work.

Viewing 1 - 3 of 590 Reviews

Glassdoor has 609 Welcome Break reviews submitted anonymously by Welcome Break employees. Read employee reviews and ratings on Glassdoor to decide if Welcome Break is right for you.