Wellhub reviews

4.2

84% would recommend to a friend

(507 total reviews)
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Cesar Carvalho

95% approve of CEO

77% positive business outlook

Wellhub has an employee rating of 4.2 out of 5 stars, based on 507 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Wellhub employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

507 reviews
3.0
Nov 12, 2018
Recommend
CEO approval
Business Outlook

Pros

Some good initiatives like the internal newsletter, learning platform, D&I initiatives and local wellness club. Gympass is a high growth company with a great concept, it has expanded globally in under 5 years and currently counts almost 1,000 employees. There is definitely potential to grow further. Monthly initiatives like the end of the month wrap up, global calls, healthy breakfast and team walks are a nice way to improve communication among teams/offices and update each other with successes and future plans.

Cons

It’s disheartening to see how the company is parading very noble concepts like mental and physical wellbeing at work. I joined Gympass thinking that I could make a real social impact on the professional world, however, I shortly realized that those concepts were only praised externally, so that employee wellbeing is important only when it means revenues. Gympassers spend their life praising concepts like retention, employee satisfaction, stress reduction, and the importance of workplace wellbeing but none of these notions are applied internally (i.e. When I opened up to my manager about having anxiety because I felt my job was unstable he proposed to terminate my tenure as a solution “for my wellbeing”). Leadership either acts as you don’t exist and lack basic manners (which means they will shortly get rid of you) or they open up and will share personal opinions about their teams. I often listened to my manager complaining about the lack of intelligence of their employees and mock their personalities. This created a very negative and toxic environment where trust and respect were non-existent. If you don’t comply with the culture you are very easily identified as a toxic person and the company will most likely let you go on the spot. As well, if you are no longer needed, managers make the work environment so tough that you naturally become toxic. Generally, the concept of “being toxic” is used against employees rather than being used as an opportunity to welcome feedback and improve upon. The lack of transparency is so embedded in the culture that senior managers will say anything to serve their purpose. Nonetheless, the nepotism and favouritism in the company are so strong that most promotions happen because of the laddish culture some managers have established. On the other side, if the strategy changes (and it seems to change way too often) and you don’t serve a purpose anymore, they will let you go on the spot. And when I say on the spot, I mean that they will ask you to vacate your desk on the same day, without a handshake or the opportunity to say goodbye to your colleagues - which shows that the company has a cowardly way of not wanting to take accountability for its own decisions or simply deal with the consequences of their choice. The company re-structured internally so many times that it ended up having a very odd ratio of senior leaders to employees, where sometimes a managing partner/director is only responsible for no more than 3/4 entry level/junior employees. There is very little money invested in proper resources for the team: laptops break down, licenses take weeks to be provided etc, which makes it very difficult for some teams to hit targets. The worst part is that the resources allocated usually match the level of seniority in the business meaning that the higher up you are the better laptop, phone etc you get, and this creates a sense of frustration and discrimination among employees. HR is not independent. Personal strings outside work make it very difficult to trust the department and raise issues - I would expect no personal involvement (from friendship to more) from such positions. The exercise of meritocracy (one of the core values) is also a big red flag at Gympass, I have witnessed the top team performer: • having to fight for a promotion for 3 months • Being told that if the promotion didn’t serve the purpose of the manager it wouldn’t necessarily happen • Ultimately being promoted after discussing the case with 3 different senior managers - the promotion should have come with further responsibilities which never happened • Overperformed for the following 6 months • Was promised a further promotion to lead a team • Let go after two weeks of the promise

3.0
Mar 18, 2017
Recommend
CEO approval
Business Outlook

Pros

The general model of the business is to list gyms and other fitness activities within the GymPass platform, allowing users to have a single membership to the venues within the network. The model has had success in other markets mainly Brazil although struggling to gain traction in the UK.

Cons

The ethos of the partnership team was often to look to mislead gyms and studios to be listed on the platform, without making them fully aware of the revenue split, redemption, and booking process. More training and better sales practices need to be implemented. Take on feedback from employees who want to make a difference and contribute to the business success. Suggestions on ways to improve or new ideas were often dismissed of brushed off by middle management. Thinking differently and offering feedback does not mean you're not a team player!

3.0
Aug 30, 2018

Ironic they promote wellbeing

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Gympass is a great concept and is a high growth company, having expanded into 14 countries in under 6 years. It definitely has potential to do very well. The London office is located within a WeWork - great location, facilities and opportunity to network with other startups. I worked with a great team of smart, ambitious people and joined at a time when we were still putting processes in place and trying new things which also meant that I had the opportunity to get involved in other areas of the business. The end of month wrap ups + pizza/drinks are great and a very good way for all the teams to update the whole office on achievements made in the last month, come together to celebrate successes and mention upcoming plans and initiatives everyone is working on. They have recently implemented some good initiatives - wellness club, internal newsletters, new learning platform, focus on D&I after global survey.

Cons

The company is ruthless in how it treats its people which is ironic considering they are promoting employee wellbeing to their clients. Gympass spend majority of their time preaching about employee engagement, retention tools etc. but it seems they don't know how to apply these concepts internally. It’s the kind of place where if you tell management, you have mental health issues - not only will they not have any empathy but they will use this as an opportunity to bring up your targets and put more pressure on you. At the same time they are holding talks on how it is the company’s responsibility to look after its people in terms of physical and mental wellbeing… Of course, business needs are a priority but there is a lack of human touch in the way they deal with issues and treat their people - ranging from favouritism by management towards certain employees, lack of independence/confidentially from HR, management not being open to discussion. They are not open to opposing viewpoints and have an attitude of sweeping things under the rug. Meritocracy - practice both ends - not just punishment Gympass is an organisation which prides itself on being meritocratic. It’s off-putting when you watch your colleagues have to struggle and argue their case for promotion when they’ve deserved it months ago and really management should have recognised and rewarded this by now. On the other end, they are quick to pick up on people who are underperforming and use this meritocracy to “let go of people” (as they so clearly outline in their values) without providing the support and training to help people improve. There is not really any organic growth in terms of career progression as you would expect from a typical startup as the general tendency has been to replicate the structure in Brazil which has resulted in hiring externally rather than promoting within. Gympass is very much a scale up now with a lot of decisions which seem to be made at the European HQ in Madrid. Diversity & Inclusion Across the company there is a general theme of it being Brazil centric (most senior leaders globally being Brazilian) and the lack of women. Globally there is only one female country manager and very few women in other leadership positions and even then usually only in Marketing/Launch/HR which is then reflected in the teams. Gympass is now starting to focus on this initiative company-wide but more needs to be done to recruit more women across all teams and retain them. Lack of trust & transparency - being honest goes a long way. There seems to be somewhat of a lack of respect and professionalism by management. It was frankly quite shocking to raise an issue with management where I was trying to understand why I was not given the same exposure as some of my peers even when I was over-performing compared to them. Not only was I not given a satisfactory answer but I was in fact accused of being “childish” by a manager who apparently has 10 years of experience.

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