Too many broken promises : to customers and staff regarding branch closures; to long term employees regarding agreed past pension changes; to employees of other building societies brought under the YBS umbrella - now ex-employees.
Many experienced staff choosing to leave, retire as early as possible or take redundancy due to low morale, bad atmosphere and poor job satisfaction. YBS losing years of irreplaceable in depth business knowledge and experience in the process.
Poor branch and call centre jobs - low salaries, lots of targets, lots of red tape and process changes and lots of pressure while often being expected to work unpaid hours.
Too many small minded and short-sighted managers who only want to surround themselves with sycophants and wallow in their own perceived self importance.
Dept/team management often far too busy covering their own backs to run their areas efficiently and effectively.
Senior managers too weak to halt over-running projects that everyone can see are not fit for purpose and subsequently waste millions of pounds.
Weak contracts with low quality third parties that result in massive wastes of manpower and money while delivering poor quality and little or no actual benefit.
Too much time spent on generating PR - ie an ever increasing number of paid charity days which are mainly used by employees to escape from the daily grind.
More likely to be thanked and acknowledged for painting a fence or selling charity raffle tickets and cakes in work time than you are for doing your job well.
Consistent negative feedback from annual staff surveys repeatedly ignored or just glibly explained away rather than addressed.
Supposed open door policy and no blame culture but if you raise issues or question anything expect to be overlooked/sidelined as a non-teamplayer.
A lot of deadwood employees hiding away so expect to have to do more than your own job and thinking but don't dare to complain and make work for management.
Lots of internal politics so be sure to watch your back.
A mutual that gets increasingly excited about making huge profits which actually come from the members they are supposed to be helping !
Poor annual appraisal processes that mean employees waste many unproductive hours trying to evidence and justify themselves in order to get a pay rise.
Management don't practice what they preach and pay lip service to intangibles like trust, loyalty, quality and caring about their staff and customers.
Lots of pointless meetings and presentations that help fill the day but kill your productivity.
So many other small and stupid things that suggest management are either detached from their employees and the realities of the shop floor or just don't care.
