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Experimentation alone rarely changes how teams work. In financial services, real progress comes when AI is applied with ๐ฑ๐ถ๐๐ฐ๐ถ๐ฝ๐น๐ถ๐ป๐ฒ, ๐๐๐ฟ๐๐ฐ๐๐๐ฟ๐ฒ, and an emphasis on ๐ฒ๐๐ฒ๐ฟ๐๐ฑ๐ฎ๐ ๐ถ๐บ๐ฝ๐ฎ๐ฐ๐. In ๐๐ฎ๐ฝ๐ฐ๐ผโ๐ ๐จ๐ ๐๐ ๐๐ฎ๐ฏ ๐ฎ๐ฌ๐ฎ๐ฑ W๐ฟ๐ฎ๐ฝ๐ฝ๐ฒ๐ฑ ๐ฎ๐ป๐ฑ ๐น๐ฒ๐๐๐ผ๐ป๐ ๐ณ๐ผ๐ฟ ๐ฎ๐ฌ๐ฎ๐ฒ, @Marcel Deufel reflects on a year of applying AI across real financial services challenges and the lessons that emerged from prioritizing delivery over proof of concept. Read the full article to see how last yearโs lessons can guide your organization in the year ahead: https://www.capco.com/intelligence/capco-intelligence/capco-uk-ai-lab-2025-wrapped-and-lessons-for-2026
What a night to remember! Thank you to all our clients, partners and colleagues who joined us in Edinburgh for our ๐๐ป๐ป๐๐ฎ๐น ๐๐๐ฟ๐ป๐ ๐ฆ๐๐ฝ๐ฝ๐ฒ๐ฟ - made even more special as we celebrated ๐ญ๐ฌ ๐๐ฒ๐ฎ๐ฟ๐ ๐ผ๐ณ ๐๐ฎ๐ฝ๐ฐ๐ผ ๐ถ๐ป ๐ฆ๐ฐ๐ผ๐๐น๐ฎ๐ป๐ฑ. Set against the stunning backdrop of Mansfield Traquair the evening brought together Scottish tradition, memorable entertainment - including the brilliant @Red Hot Chilli Pipers - and great conversation with clients and colleagues. We are incredibly grateful to everyone who helped make the evening such a success and to those who continue to be part of Capcoโs journey in Scotland. ๐ฆ๐นร ๐ถ๐ป๐๐ฒ ๐ ๐ต๐ฎ๐๐ต
AI Infusion Week was designed to help our people turn GenAI curiosity into capability. Through hands-on learning, advanced training, and live coaching, our global community came together to strengthen firm-wide capability and accelerate the practical use of GenAI across the business. Participants did more than learn new tools. They built workflows, prompts, and reusable assets designed for real client application. Our investment helps teams adapt quickly, collaborate more effectively, and achieve stronger outcomes for our clients. These capabilities are already influencing how we solve problems, work together, and deliver across the firm. Discover more at https://www.capco.com/ai
The direction of travel for communications surveillance is clear. Based on insights from 43 global institutions, ๐๐ฎ๐ฝ๐ฐ๐ผ and @NICE Actimize are hosting a live webinar to unpack the key findings from the ๐๐ผ๐บ๐บ๐๐ป๐ถ๐ฐ๐ฎ๐๐ถ๐ผ๐ป๐ ๐ฆ๐๐ฟ๐๐ฒ๐ถ๐น๐น๐ฎ๐ป๐ฐ๐ฒ ๐๐ฒ๐ป๐ฐ๐ต๐บ๐ฎ๐ฟ๐ธ๐ถ๐ป๐ด ๐ฅ๐ฒ๐ฝ๐ผ๐ฟ๐ and what they mean for firms planning their next steps. Hear from @Jamilia Parry (Capco) and Steve LoGalbo (NICE Actimize) on how leading banks are using ๐๐ ๐ฎ๐ป๐ฑ ๐ฎ๐ฑ๐๐ฎ๐ป๐ฐ๐ฒ๐ฑ ๐ฎ๐ป๐ฎ๐น๐๐๐ถ๐ฐ๐ to modernise surveillance and respond to rising regulatory expectations. ๐ 5 February | 14:00 GMT / 09:00 EST ๐ Register here:
Conversations about wellbeing at work really matter - especially when they move beyond words and into how organisations show up for their people. โ The importance of flexibility and equality of flexibility - you don't have to have a specific reason to request it and that's okay. โ One of our core values at Capco is Make a Difference. I truly believe this is one we strive to make for all employees. โ There's having reactive and proactive approaches to Mental Health. As we progress as organisations, both are important but the proactive approach needs that focus.
๐ Meet Chirag โ Head of Technology & Engineering at Capco Poland Originally from Delhi and now calling Warsaw his second home, Chirag brings more than 14 years of IT experience, with a strong focus on strategic delivery, operational excellence, and building high-performing teams. What drives him? Challenging convention, creating meaningful impact, and empowering people to grow. His upbringing in India shaped his openness, resilience, and belief in teamwork โ values that align strongly with Capcoโs culture. At Capco, weโre proud to foster an environment where diverse backgrounds, perspectives, and leadership styles are not only welcomed but truly celebrated. Read more about Chirag and his journey at Capco here: https://www.capco.com/Careers/meet-our-people/Chirag-Seth
๐๐ด๐ฒ๐ป๐๐ถ๐ฐ ๐๐ is redefining how teams plan, design, and deliver software. It combines precision and speed with the human oversight needed to ensure trust and accountability. Tools like Capcoโs ๐๐ ๐๐ฒ๐ป๐ถ๐ฒ demonstrate how Agentic AI is making delivery smarter and more efficient. By streamlining how teams capture and refine requirements, it frees them to focus on higher-value work and drives faster, more consistent outcomes. In Part 1 of our series ๐ก๐ฎ๐๐ถ๐ด๐ฎ๐๐ถ๐ป๐ด ๐๐ต๐ฒ ๐ฆ๐ผ๐ณ๐๐๐ฎ๐ฟ๐ฒ ๐๐ฒ๐๐ฒ๐น๐ผ๐ฝ๐บ๐ฒ๐ป๐ ๐๐ถ๐ณ๐ฒ๐ฐ๐๐ฐ๐น๐ฒ ๐๐ถ๐๐ต ๐๐ด๐ฒ๐ป๐๐ถ๐ฐ ๐๐, we explore how embedding Agentic AI across the SDLC helps organizations streamline workflows, enhance quality and unlock measurable value at every stage of delivery. ๐๐ ๐ฝ๐น๐ผ๐ฟ๐ฒ ๐ต๐ผ๐ ๐๐ด๐ฒ๐ป๐๐ถ๐ฐ ๐๐ ๐ถ๐ ๐ฟ๐ฒ๐ฑ๐ฒ๐ณ๐ถ๐ป๐ถ๐ป๐ด ๐๐ต๐ฒ ๐ป๐ฒ๐ ๐ ๐ฒ๐ฟ๐ฎ ๐ผ๐ณ ๐๐ผ๐ณ๐๐๐ฎ๐ฟ๐ฒ ๐ฑ๐ฒ๐๐ฒ๐น๐ผ๐ฝ๐บ๐ฒ๐ป๐ โก๏ธ https://www.capco.com/intelligence/capco-intelligence/navigating-the-sw-development-lifeycle-with-agentic-ai-part-1
Conversational banking is bringing inclusivity to the heart of digital transformation, enabling people to engage through voice, text, or even wearable technology. These interactions not only improve convenience but also make banking more human, empathetic, and connected. In their latest article, ๐๐ผ๐ป๐๐ฒ๐ฟ๐๐ฎ๐๐ถ๐ผ๐ป๐ฎ๐น ๐ฏ๐ฎ๐ป๐ธ๐ถ๐ป๐ด: ๐ฟ๐ฒ๐๐ผ๐น๐๐๐ถ๐ผ๐ป๐ถ๐๐ถ๐ป๐ด ๐ฐ๐๐๐๐ผ๐บ๐ฒ๐ฟ ๐ถ๐ป๐๐ฒ๐ฟ๐ฎ๐ฐ๐๐ถ๐ผ๐ป๐ ๐ถ๐ป ๐ณ๐ถ๐ป๐ฎ๐ป๐ฐ๐ถ๐ฎ๐น ๐๐ฒ๐ฟ๐๐ถ๐ฐ๐ฒ๐, @Sam Riordan, @Graeme Carmichael and @Costa Stathis share how AI-driven conversations are helping financial institutions strengthen relationships, build trust, and remove barriers for vulnerable customers. As expectations continue to grow, this approach offers a smarter, more inclusive way forward. ๐ฅ๐ฒ๐ฎ๐ฑ ๐๐ต๐ฒ ๐ณ๐๐น๐น ๐ฎ๐ฟ๐๐ถ๐ฐ๐น๐ฒ to discover how Capco is helping financial institutions give every customer a voice โก๏ธ https://www.capco.com/Intelligence/Capco-Intelligence/conversational-banking-transforming-customer-interactions
AI agents are advancing fast, but enterprise systems are still too large and complex for any model to fully understand. Scaling autonomy requires a smarter approach that blends retrieval, governance, human expertise, and new working patterns. Part 2 of our series, ๐ก๐ฎ๐๐ถ๐ด๐ฎ๐๐ถ๐ป๐ด ๐๐ต๐ฒ ๐ฆ๐ผ๐ณ๐๐๐ฎ๐ฟ๐ฒ ๐๐ฒ๐๐ฒ๐น๐ผ๐ฝ๐บ๐ฒ๐ป๐ ๐๐ถ๐ณ๐ฒ๐ฐ๐๐ฐ๐น๐ฒ ๐๐ถ๐๐ต ๐๐ด๐ฒ๐ป๐๐ถ๐ฐ ๐๐, explores the technical limitations that remain, the critical need for domain expertise, and the operating model that allows organizations to deploy autonomous agents safely and effectively. Building confident autonomy starts with understanding the right safeguards and operating model. ๐ฅ๐ฒ๐ฎ๐ฑ๐ ๐๐ผ ๐ฒ๐ ๐ฝ๐น๐ผ๐ฟ๐ฒ ๐๐ต๐ฎ๐ ๐ถ๐ ๐๐ฎ๐ธ๐ฒ๐? ๐๐น๐ถ๐ฐ๐ธ ๐ต๐ฒ๐ฟ๐ฒ โก๏ธ https://www.capco.com/intelligence/capco-intelligence/navigating-the-sw-development-lifeycle-with-agentic-ai-part-2
AI is transforming surveillance but how prepared is the industry? Our latest ๐๐ผ๐บ๐บ๐๐ป๐ถ๐ฐ๐ฎ๐๐ถ๐ผ๐ป๐ ๐ฆ๐๐ฟ๐๐ฒ๐ถ๐น๐น๐ฎ๐ป๐ฐ๐ฒ ๐๐ฒ๐ป๐ฐ๐ต๐บ๐ฎ๐ฟ๐ธ๐ถ๐ป๐ด ๐ฅ๐ฒ๐ฝ๐ผ๐ฟ๐ with @NICE Actimize uncovers how 43 institutions are adopting integrated platforms, scaling AI, and reducing false positives. See the trends, challenges, and opportunities reshaping the function. ๐๐ผ๐๐ป๐น๐ผ๐ฎ๐ฑ ๐๐ต๐ฒ ๐ณ๐๐น๐น ๐ฟ๐ฒ๐ฝ๐ผ๐ฟ๐ ๐ณ๐ถ๐ป๐ฑ๐ถ๐ป๐ด๐ โก๏ธ https://www.capco.com/intelligence/capco-intelligence/communications-surveillance-benchmarking-report-2025
