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Behind every secure transaction and protected customer is a compliance engine built for speed, accuracy, and trust — and that's exactly what we're building. Proud to share that Firstsource has been recognized as a Star Performer and Major Contender in Everest Group's Financial Crime & Compliance (FCC) Operations Services PEAK Matrix® 2025. This recognition reflects the momentum behind our vision for next-generation Financial Crime transformation. Here's how #WeMakeItHappen: • Outcome-led FCC operations powered by AI • Copilot-enabled workflows that accelerate investigator productivity • Intelligent automation through platforms like relAI™ • End-to-end expertise across AML, KYC, fraud, scams, and regulatory reporting This is UnBPOᵀᴹ in action — transforming compliance from a cost centre into a strategic capability that protects customers, strengthens trust, and prepares enterprises for the future. 👉 See why Firstsource stood out in the 2025 assessment: https://lnkd.in/gqN_vVBZ
The era of counting heads and hours is over. The future of BPO is being built on platforms, outcomes, and AI. For years, BPO success was defined by FTEs, volume, and effort. Today, enterprises demand speed, agility, transparency, and measurable impact. The new HFS Research Market Impact Report, in partnership with Firstsource, explores what's replacing the traditional outsourcing model: 👉 Services-as-Software™ (SaS) — where services behave like software and success is measured by outcomes, not hours. With SaS, value is delivered through: • Productized services that deploy fast • Modular workflows that adapt as needs evolve • AI-enabled platforms that learn and improve continuously And the shift is accelerating — HFS projects the SaS market will reach $1.5 trillion by 2035. The report also breaks down what's slowing adoption and how enterprises can move to platform-led, AI-enabled delivery. The change is here. The leaders will be those who scale it. 🔗 Download the report: https://lnkd.in/dGBp4WFd
At Celosphere 2025, our message was clear: transformation happens when insight turns into action. Through lightning talks, demos, and multiple conversations with global enterprises, we showed how Process Intelligence and AI-first execution help organizations move from visibility to measurable, scalable transformation. Key takeaways from our conversations: • Process Intelligence accelerates AI transformation by enabling end-to-end visibility, digital twins, and faster ROI across Ops Intelligence, ML/DL, GenAI, and Agentic AI. • PI-led inputs strengthen AI agents through LLM fine-tuning, domain-aware execution, and optimized prompting — improving orchestration and governance at scale. • Human–AI orchestration turns insight into measurable outcomes, outperforming automation alone. Thank you to everyone who engaged with us at #Celosphere2025. We look forward to helping enterprises turn operational insight into measurable impact. 🔗 https://lnkd.in/g-FJtmV7
🌼 Our Mexico team celebrated Día de los Muertos — a day of remembrance for loved ones who have passed — with color, heart, and togetherness. Firstsourcers dressed up in costumes, played games, shared treats, and filled the day with laughter. But what really made it special? The stunning ofrendas created across our teams. Each altar was lovingly crafted with marigolds, candles, papel picado, and meaningful symbols — as a mark of respect and love for those no longer with us. More than beautiful displays, they were heartfelt tributes that brought stories and memories into the light. A moment that brought our teams together to reflect on the past, celebrate the present, and carry our shared stories forward. At Firstsource, we don't just work across borders — we celebrate the cultures that make us who we are. 💛
Day 2 of the Firstsource UK CXO Summit #Emergence2025 wasn't about imagining the future — it was about building it. The day opened with a powerful keynote from our MD & CEO, Ritesh Idnani, who spoke about navigating the 𝘶𝘯𝘬𝘯𝘰𝘸𝘯 𝘶𝘯𝘬𝘯𝘰𝘸𝘯 in an ever-changing world — from the definitive shift from labor to tech arbitrage and unlocking value through UnBPOᵀᴹ, to building truly sustainable businesses amid geopolitical, anthropological, and technological shifts. Phil Fersht, CEO of HFS Research, then challenged the room to rethink how enterprise performance is measured in the age of AI and global talent. Through a series of sharp, future-focused panels, leaders explored what it takes to move from AI experiments to scaled outcomes — redesigning roles for a human+AI world, and redefining value beyond traditional FTE models. To close the summit, our CMO Aniket Maindarkar reinforced a simple truth: breakthroughs happen when we design beyond limitations, not around them. And in true Firstsource style, we wrapped with a high-energy Samba drumming session — capturing the rhythm between people, technology, and purpose. Shoutout to Paul Staples for being an excellent emcee and keeping the energy high throughout!
Day 1 of the UK CXO Summit #Emergence2025 brought global leaders together to explore "The Brave New World of UnBPO™". In his opening address, Rajiv Malhotra, Head – EMEA Business at Firstsource, reframed the conversation around outsourcing. He emphasized that #UnBPO™ isn't just a new operating model — it's a new definition of partnership. One where performance is measured by outcomes, not effort. Where AI and humans work together to amplify potential, not replace it. The evening keynote from Matthew Griffin ● المستقبلي, Futurist and Founder of the 311 Institute, challenged the room to think beyond incremental change. He unpacked what exponential disruption means for BPO and CX leaders — leaving attendees with a question that stopped the room: "How long before AI starts its own business?" The energy in the room was undeniable — bold ideas, sharp questions, and conversations grounded in execution. Day 2 takes the conversation from vision to action. Stay tuned.
A proud and inspiring moment for all of us at Firstsource. Our Chairman, Dr. Sanjiv Goenka, has been conferred the honorary Doctor of Letters (D.Litt.) by Assam Royal Global University, in recognition of his exceptional contributions to business, education, and community development.
Kishore Karra's growth story began with a simple decision — choosing a role that would challenge him and open new possibilities. Through #WingsWithin, he transitioned to a new project where he could take on wider responsibilities, learn faster, and define his next career move. What made the shift smooth was the support he received. A manager who offered honest feedback, encouraged ownership, and backed his potential. For Kishore, this wasn't just a change in assignment — it was a chance to build on his potential, discover new skill-sets, and expand his horizon within the company he loved. 🔗 Aspire to be a #Firstsourcer? Explore opportunities here: https://lnkd.in/gxNpVmZ
We've been named a 'Leader' for the second consecutive year in Avasant’s Mortgage Business Process Transformation 2025 RadarView™. Two years in a row — and we're just getting started. This recognition celebrates how our US-based mortgage arm, Sourcepoint, is reshaping the mortgage ecosystem – combining AI, data, and deep domain expertise to drive faster, smarter, more compliant operations. In an industry balancing rising borrower expectations and complex regulation, we're helping lenders and fintechs transform with confidence — powered by our UnBPO™ philosophy, BPaaS platforms, and GenAI-led innovation. A big shoutout to our teams whose relentless focus on simplifying complexity continues to redefine what's possible in mortgage operations. Read the full story 👉 https://lnkd.in/g6QqTMvn
We have kicked off our UK CXO Summit #Emergence2025! Over the next two days at Fairmont Windsor Park, London, global leaders and decision-makers unpacked 'The Brave New World of UnBPO™' — where AI, new operating models, and human transformation converge. The conversations in this room focused on: • AI that delivers outcomes — moving from experimentation to execution • Human + AI collaboration — redesigning roles, not replacing them • The Outcome Economy — partnerships measured by impact, not effort This isn't about predicting the future. It's about leading it — together. Stay tuned for more.
