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💡 When should governance enter the AI development process? At the BW Businessworld Chief Data and AI Officer Conclave 2025, Manish Bararia, our Global Head – Platform Engineering, challenged the conventional wisdom: "Speed, agility, and compliance are not competing forces. Governance brings clarity, and clarity enables both speed and innovation.” Most organizations bring compliance in at the end – after models are built, when risks are already embedded, and rework becomes inevitable. Manish showed why that needs to change. By embedding governance from design, through policy as code, automated data lineage, and explainable AI, enterprises can scale faster without trading speed for safety. His message on transparency was clear: "AI models that can't explain their decisions become liabilities, not assets.” At Firstsource, this is how we build and deploy AI - responsibly by design - where governance drives clarity, and clarity fuels innovation. Discover Firstsource relAI™ – responsible digital transformation for smarter, faster business results: https://lnkd.in/dJ3XTxGg
Innovation only matters when it creates outcomes. In an exclusive feature with ARN - Channel News, our MD & CEO, Ritesh Idnani, shares how Firstsource's Memorandum of Understanding (MoU) with Monash University is designed to turn AI research into value — for both the business and the community. Through the collaboration, Firstsource and Monash University will: ✅ Convert AI research into deployable business solutions ✅ Apply research to solve real challenges for business, government, and society ✅ Create pathways for students through internships, placements, and live projects Ritesh frames our intent with clarity: "We didn't come to Australia to set up a satellite office. We came to build a sustainable innovation hub for the region.” One year in, we're already halfway to our five-year hiring goal, not by adding presence, but by investing in talent, research, and purposeful growth. And this MoU strengthens that path — turning intent into action. 📄 Read the full ARN feature: https://lnkd.in/g-5bZQPH
At Firstsource, we're advancing our UnBPOᵀᴹ vision — rethinking what outsourcing means in the age of intelligent enterprise. Aligned deeply with our tenet of redefining the Who, How, and What to build the future of work, our investment in AppliedAI marks a decisive step in that journey. Together, we're reengineering how work gets done — blending human expertise with agentic AI to build operations that are faster, more compliant, and outcome-led. The result: intelligent operations designed not just for efficiency, but for end-to-end impact — measurable outcomes, resilient workflows, and trusted innovation across highly regulated industries like Healthcare, Financial Services, and Utilities. With AppliedAI's capabilities and Firstsource's domain depth, we're redefining the future of enterprise automation — one where human judgment and AI work in harmony to deliver real-world business advantage. 🔗 Learn more: https://lnkd.in/gTDJX-6J
🏆 A proud moment for all of us at Firstsource! We’re thrilled to share that we’ve won the prestigious Golden Peacock Awards for ESG 2025 – a recognition that celebrates our collective commitment to responsible growth and sustainable impact, and purpose in action. This isn’t just an award. It’s a powerful affirmation of who we are and what we stand for: creating meaningful impact for our people, clients, communities, and the planet. Guided by FirstConscious, our global ESG framework, we’re embedding sustainability, inclusion, and governance excellence into how we work — and turning ambition into action. In FY25, we published our fourth ESG Report aligned with GRI 2021 standards, inventoried our GHG emissions across Scope 1, 2, and 3, strengthened our sustainable supply chain and governance, and embedded ESG into our Enterprise Risk Management (ERM) framework. We also powered 25% of our operations through renewable energy – a 164% increase from previous year, achieved 46% gender diversity, and positively impacted over 11,000 lives through impact hiring. To every #Firstsourcer: THANK YOU! for driving this journey with purpose and passion. Because when we lead with purpose, we don’t just meet expectations, we redefine them.
At the India CSR & ESG Summit hosted by CSRBOX, our Global Lead – Community Outreach, Sankara Mahalingam (he/him), led a masterclass on how purpose-driven volunteering transforms the employee experience and strengthens communities. Drawing on Firstsource's journey, he showed how we make volunteering meaningful, sustainable, and impact-led, not as a one-off activity, but as something deeply embedded in how we work and lead: employee-led ownership, skill-based contributions, youth engagement, and outcome measurement that drives real, lasting impact. In FY25 alone, 5,690 #SourceOfGood champions from around the world contributed 21,000+ hours of volunteering. At Firstsource, CSR isn't a program – it is at the heart of the purpose-led organization we're building together. 💙
A proud moment for all of us at Firstsource. Our Chief Digital and AI Officer, Hasit Trivedi, has been recognized as the BW Chief AI Officer of the Year 2025 — honoring leaders driving responsible and scalable AI for business and society. At Firstsource, AI isn't about replacing people — it's about empowering them. Hasit has been instrumental in advancing this vision, championing responsible, enterprise-grade AI that powers: • #UnBPOᵀᴹ — reimagining end-to-end customer journeys • #relAIᵀᴹ — embedding transparency, security, and human oversight in every layer • Agentic AI platforms — turning ideas into production-ready use cases within weeks The result? Our people focus on more meaningful work. Our clients experience faster decisions, reduced effort, and improved accuracy. And their customers feel heard — in every interaction. Congratulations, Hasit, on this well-deserved recognition. 👏
We're happy to announce a strategic investment in Lyzr AI. Together, we're enabling enterprises to move from AI experimentation to secure, production-scale adoption — powered by responsible, autonomous AI agents built on trust, governance, and measurable outcomes. By embedding Lyzr's technology into our UnBPOᵀᴹ approach, we're helping organizations: ✅ Build intelligent, interconnected AI agents with enterprise-grade governance ✅ Automate mission-critical, compliance-heavy workflows safely and transparently ✅ Amplify human judgment with AI designed for accountability and adaptability Together, we're shaping the next era of transformation, where technology arbitrage replaces labor arbitrage, and organizations build their own Organizational General Intelligence (OGI) to scale trust, intelligence, and impact. 🔗 Read more: https://lnkd.in/gvumYWBp
We’ve today announced our Q2FY26 Results, reflecting a strong balance of growth, resilience, and disciplined execution. Here’s a quick look: Financial highlights ● Revenues were at ₹ 23,122 million (US$ 265 million) ● EBIT at ₹ 2,665 million or 11.5% of revenues ● Profit After Tax (PAT) at ₹ 1,795 million ● Diluted Earnings Per Share (EPS) of ₹ 2.54 ● FCF/PAT at 117% Business highlights ✅ 4 large deals signed, continuing our multi-quarter streak of large wins ✅ 10 new logos added, including 4 strategic clients People highlights 👥 35,997 Firstsourcers worldwide 📉 Attrition down to 28% – a 12ppt improvement over the last eight quarters 🌎 ~80% of gross hires in offshore/nearshore locations Guidance: 13%-15% - FY26 constant currency revenue growth guidance We’ve delivered robust Q2 FY26 results with 20% YoY revenue growth, and a strong pipeline crossing US$1bn ACV, while driving innovation and sustainable growth. Our UnBPOᵀᴹ approach continues to create real value for clients by blending AI, innovation, and deep domain expertise to deliver meaningful outcomes. We couldn’t have done it without the incredible support of our clients, partners and the amazing #Firstsourcers who bring their best to Firstsource, everyday. 🔗 Read more: https://lnkd.in/dgpjx4W7
Spooky season hits different when your team goes ALL IN! 👻🎃 From Australia to the Philippines to Trinidad to India – our global crew showed up in full Halloween glory! The offices transformed into a haunted playground with employees rocking killer costumes, eerie makeup, and infectious energy. 💀✨ Boo baskets packed with treats? Check! ✅ A fierce costume competition? Absolutely! 🏆 Spooky decorations and laughter echoing through the halls? You know it! 🎭 Same team, different time zones, one incredible Halloween! 🖤
80% fewer errors. 50% higher productivity. 30% cost savings. For a leading U.S. healthcare provider, these weren't projections — they were results. Drowning in claims backlogs where reviews took 17 minutes each, the provider needed intelligence that could think, adapt, and guide its teams through complexity. That's where our relAI™ suite of services came in. With agentic AI and co-pilots, relAI™ reimagined their workflow: ✓ Cutting review time to just 4 minutes ✓ Analyzing SOPs in real-time ✓ Routing claims intelligently ✓ Helping agents verify steps instantly No more hunting through manuals. No more bottlenecks. Just seamless, intelligent claims management that fundamentally changed how work gets done. 🎥 Watch how #WeMakeItHappen.
