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What a fantastic time last week at Decorex International ✨ The Crucial Trading team had an amazing few days connecting with designers, architects and developers, and giving a first look at the latest launches. The Avani collection took centre stage, drawing plenty of attention along with the new Grace collection colours, which both turned heads throughout the show 😍. Visitors to the stand also had the chance to win one of our beautiful Aura rugs, which proved to be a real crowd favourite! 🎉 A massive thank you to everyone who visited the stand - it was brilliant to share our passion for beautiful, design-led flooring with you all. 🖤
Meet Jodie Kelsey, our Customer Contact Centre Director. With over 15 years of experience, Jodie leads the teams behind Mercado , Headlam Brands and HFD Scotland contact centres. In this video, she shares what makes our customer service teams so special. From handling delivery and product queries to going the extra mile, our people show up every day with energy, empathy and accountability. They don’t just solve problems - they build relationships, strengthen trust and create genuine customer loyalty.
Heading to the world stage! This October, we’re incredibly proud to support Carlton Dickinson, Residential Area Sales Manager at Mercado (part of Headlam Group), and his son, Theo, as they travel to Italy to compete in the prestigious WTKA World Championships. The event brings together the world’s top fighters across kickboxing, karate, taekwondo and more. At the recent British National Championships, Carlton took Gold in the 17–35s category, while Theo, aged under 10, stormed ahead with Double Gold in his category. Their exceptional performances secured them both a coveted spot among the UK’s top three fighters, qualifying them for the World Championships. To help them on their journey, we’re proud to donate £600 towards their travel and competition fees. We wish Carlton and Theo the very best of luck as they represent Team GB, and the wider Headlam family, on the world stage. Go on, team! 🥇🥋💪
We’re proud to celebrate a major milestone for one of our brands - Mercado turns 100 this year! 🎉 A century built on service, trusted for generations, and made possible by the dedication of our colleagues and customers. Follow along as we celebrate the last 100 years!
Recently we shared our trading update for the first half of 2025. We’re pleased to report continued progress in our transformation journey. In the UK, we achieved revenue and volume growth in June for the first time since early 2022 - reflecting the dedication and commitment of our teams. We’ve introduced one central team responsible for buying across five key sites, significantly invested in our brands and sales driving activities, and continue to drive further operational improvements. These changes are making it easier for customers to do business with us and putting them at the centre of what we do. As we move into H2, we’ll stay focused on delivering for our customers, and setting the business up for long-term growth 📈
A huge thank you to Tony Bynon, Product Training Manager, for volunteering his time last week at Temple Learning Academy. Tony led an interactive session with students, introducing them to the world of flooring. He covered the wide range of materials used in the industry, explained how to calculate areas and costs, and shared valuable insights into the fitting process - a skillset currently in short supply across the sector. Engagements like this are key to inspiring the next generation of flooring professionals
We are growing our Take-Back Recycling Centre network with new centres launching soon in Stockport and Swansea! As we mark World Environment Day, we continue to take practical steps to reduce flooring waste and support more sustainable practices across our industry. 🌍 This year alone (January to April), we’ve recycled 104 tonnes of carpet waste. 🌍 Our York centre opened last month and has already processed five tonnes. Recycling is free for Headlam and Mercado customers! Visit us in York or Northampton, with two more centres coming soon.
Last week, during Mental Health Awareness Week, seven of our Mental Health Champions took part in refresher training delivered by our wellbeing partner, Everymind at Work The session covered key aspects of the Mental Health Champion role, with a focus on how best to support and signpost colleagues to the help they need. A huge thank you 🙏🏻 and well done to everyone who took part - your commitment plays a vital role in supporting mental health and wellbeing across Headlam. 📸 Pictured (L–R, back row) - Simone Mayer (Everymind), Jordan Warren, Louise Phillips, Amanda Applegate, Clair Hillier. (L–R, front row) - David Middlemass, Rebecca Taylor, Melanie Proffitt
we debuted a few of our brands at the INDX Shows National Flooring Show in Solihull. Our newly unified Headlam Brands sales team were on stand, showcasing the fantastic changes we are making to support independent retailers. Thank you to every customer, existing and new, who visited us. It was an absolute pleasure to meet you all.
At Headlam, we’re proud to support Mental Health Awareness Week by continuing the conversation around mental wellbeing in the workplace. Rebecca Taylor, our Operations Coordinator and Mental Health Champion, offers three practical and compassionate ways to support each other: 🫶 A simple “How are you really doing?” can make a big difference. 🫶 Encourage breaks without guilt, everyone needs time to pause and reset. 🫶 Promote balanced and achievable expectations: Burnout isn’t a badge of honour. Let’s support healthy workloads. Thank you to Rebecca for championing these important messages and her ongoing business advocacy. Let’s keep talking, listening and supporting one another - this week and every week.
