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A Friday shout out to our fabulous Contact Centre team for bringing home three awards at the recent Northern Contact Centre Forum Awards! 🏆 Louise Dean scooped Team Leader of the year 🏆 Our passionate 'Better Together Squad', scooped Best People Engagement of the year 🏆 And for the finale, Best Transformation Programme went to the chatbot integration into our Multichannel Team. A huge project spanning lots of teams to bring this innovation to our customers. Congratulations to all winners and nominations; a brilliant night with pics to prove it! 📸 hashtag#LifeAtLoyalty
Earlier this week, we trialled a new way to onboard at Loyalty with Inspiring Induction 🏁 We spent the morning sharing the who, what, why of IAG Loyalty, making new connections, asking questions and sharing top tips for boosting that Avios balance! All to make sure our newbies are set up for success as they start a new adventure with us. 👉 Our Head of Pricing, Glenn, kicked off the session sharing an overview what we do and how we do it, making time for questions along the way. 👉 Our Learning and Development Manager, Laura, then shared more about what makes us tick, with our values, culture, and a closer look at those travel perks, too. 👉 All rounded off by lunch with the team. A great way to put faces to names and build connections; so important in those early days of a new job! Inspiring Induction is just one part of a completely reimagined learning and development offering, Develop You. Helping our people take their careers—and our business—to new heights. We'll be sharing MUCH more about it in the coming months, so stay tuned. Another huge welcome to our new pioneers, and a big thanks to Glenn and Laura for making it happen... let's do this! #IAGLDevelopYou hashtag#LifeAtLoyalty
📣 We’re pleased to announce a new partnership with Women in Tech UK and Diversity in Tech. Our shared mission, to create opportunities for diverse talent to thrive in hashtag#technology, is one we’re really passionate about. We believe an equitable, diverse, and hashtag#inclusive workplace is not only a more rewarding place to be for our people, but it also drives innovation and helps us solve complex problems. By embracing hashtag#diversity, we can better serve our customers and communities. We look forward to supporting and inspiring this talented community over the coming months by sharing top tips, career advice and case studies from our fabulous teammates. Watch this space! 👀 #LifeAtLoyalty
The finalists for the 2024 International Loyalty Awards have just been announced and we're thrilled to share that we've been nominated as finalists for both awards we entered into this year! The categories we'll be keeping a close eye on come April are... Best Loyalty Program Marketing Campaign including Best Use of Communications: IAG Loyalty and American Express for the 'There’s a Little Holiday in the Things you Buy' campaign. Best Loyalty Initiative within Travel: Avios-Only Flights We owe all our colleagues who delivered these leading campaigns and propositions a huge congratulations.
Yesterday, our Reward Platform Team took to Amsterdam for the 1st IAG Loyalty x Reaktor hackathon! 🎄🚀 Competition was fierce (and that was just in the Christmas jumper department) when over 50 brilliant ideas were whittled down to 10. The goal? To come up with new ideas and experiences for the reward platforms of our British Airways Exec Club and Aer Lingus Aer Club members 💪 So much talent and passion in one room, reimagining what's possible for our customers... we LOVE to see it! Big thanks to the organisers, judges, hackers and Reaktor for putting on such a fun event to end the year on! #LifeAtLoyalty
Last week, our brilliant UX researcher, Bonnie Silver and a team of expert POs and Designers hosted their first-ever Insights at Night event 🌠 The event welcome British Airways Exec Club members to our HQ, providing them with an opportunity to meet the team and share feedback on our products and services. We heard there was plenty of insightful discussion and judging from the pics on the night, a great set up too! Cheers to our friends at The Wine Flyer for providing some delicious wines to make the night even more special. 🥂 A huge thank you to everyone involved in bringing together these insights to help shape even more rewarding experiences for our #customers in the future. #LifeAtLoyalty
Meet some of IAG Loyalty's furriest teammates! 🐾 These cute canines recently paw-ticipated in our online competition 'Scrufts' in aid of our charity partner, Winston's Wish. Just one of the many ways our teams come together to make a positive impact on young lives impacted by grief. Next on the fundraising calendar is our annual Pumpkin-carving competition... 🎃 There's always something new to get your paws into at IAGL!
A career at IAG Loyalty is anything but ordinary. 🏝️ We’re a place where startup energy and innovation meets big company perks 🚀 A place where careers can really take off 💙 A place to belong And so much more! We’ve made some updates to our career site to give you even more insight to #LifeAtLoyalty... go check it out! #JoinOurClub
Safe to say the living plant wall has well and truly earned it's title as 'ultimate selfie spot' as our teams got settled into their brand-new workplace last week. Here's what's been going on on the 5th floor, 123 Buckingham Palace Road: 💙 Day One Experience tours led by our awesome colleagues from across the business, making sure everyone has all the information they need and are set up for a smooth move... not forgetting pointing out where to find the communal WeWork beer tap or gelato truck last Wednesday! Yum! 📝 Checking in, gathering feedback and questions so we can keep building on this space we're creating. 🥂A 4pm toast to our new home and a chance to reflect on the day, connect with each other and ask questions such as 'how do I post this amazing selfie on LinkedIn?' plus taste some of The Wine Flyer's latest offerings. We're truly proud of the space we've created, together. A place for our loyalty pioneers to collaborate, connect and create amazing experiences for our 40m+ customers. Thank you to everyone that helped make this move happen. #LifeAtLoyalty #LetsGoPlaces
Wishing our ambitious interns the best of luck as they set off on their next adventure after a brilliant 11 months at IAGL. We hope you enjoyed your time with us and learnt as much as we did from you all ✨ We know you'll be on to brilliant things in the future, keep in touch!
