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Following a recent assessment by the British Assessment Bureau we're really pleased to have this week been awarded the internationally recognised ISO 45001 certification 📋 We operate the UK’s biggest scheduled coach network with hundreds of vehicles out on services every single day and this certification reflects the hard work that all of our teams put in to keep the safety of our people and passengers at the heart of everything that we do 🚌 routeone Magazine has picked up on our excellent news
We already operate the UK’s biggest coach network and with decades of experience and operational capacity, we work closely with our valued partner operators to move quickly to add more journeys and capacity in order to meet the huge demand we’re seeing for our services 🎅 🎄 🎁 In addition to 350+ journeys we're operating on Christmas Day, serving almost 100 destinations, we're also adding a whopping 💥 45,000 💥 extra seats on our scheduled services between 20 December and 4th January, connecting customers with every region across the country during the busy festive period. Some of the biggest boosts during the period include: 🚌 12,300+ seats on airport services between Stansted and London 🚌 10,300+ seats on intercity services to and from the North West 🚌 9,200+ seats on services to and from the South West 🚌 4,000+ seats on services to and from the North East and Yorkshire 🚌 1,500+ on services to and from the West Midlands 🚌 1,500+ seats on services between Scotland and London 🚌 Plus a new overnight journey between Glasgow and London
We’re thrilled to share that National Express has won Best Company for Airport Transfers at the British Travel Awards last night, proudly accepted by our Director of Commercial – Airports, Helen Smyth 🏆 What makes this award especially meaningful is that it is voted for by customers. A huge thank you to everyone who chose National Express for their airport journeys. ✈️ 🚌 This win also reflects the hard work of our brilliant teams and our strong airport partnerships, delivering great journeys for customers every day. hashtag#Britishtravelawards hashtag#BTA2025
A huge well done to Graham Livesey 🌟 Graham was awarded the Bronze Award for Engineer of the Year at the 2025 UK Bus Awards, a brilliant achievement and very well deserved. We’re really proud of the hard work and dedication he brings to the team every day. It’s great to see his commitment recognised across the industry. 🛠️🚍
At this time of year parents are feeling the pinch so we're making it easier and more affordable to create special memories together this festive season 🚍❄️🎄 Whether it's visiting the Christmas markets, watching a pantomime, or taking a Twixmas trip to keep the kids entertained, our kids go free offer is helping parents save on travel costs so they can enjoy winter adventures with the whole family
Our Christmas tradition? Running on Christmas Day 🚍 🎁 🎄 While rail services grind to a halt on Christmas Day and rail disruption throughout the Christmas and New Year period, we'll be providing the UK's biggest festive coach network with thousands of frequent, reliable and affordable coach options to get people home. When reliability matters most, our customers know they can count on us, the nation's favourite coach operator, to get them home. With punctuality across our network consistently exceeding 90% and cancellations less than 0.2%, they've been quick to secure their festive seats and bookings for our London services are already up over 100% vs last year.
As a proud supporter of our Armed Forces community and an official partner of the Royal British Legion, we are once again supporting the Poppy Appeal this year. Customers travelling with us can pick up a poppy from one of our coach stations or donate to the Poppy Appeal online here: rbl.org.uk/nationalexpress hashtag#PoppyAppeal 📷 © Royal British Legion/Stephen Morgan
😢 It can be tough for young loves that find themselves hundreds of miles apart, having moved away to separate universities this year. 🔢 So we worked with mathematician Bobby Seagull and 72Point to come up with the perfect formula to help students' long-distance relationships thrive. 🔍 Supported by OnePoll research from 1,000 people in a long-distance relationship, we found that student couples typically only see each other three times a month. 💸 And they rack up almost £170 a month in travel costs to catch up with their loved one. 🚉 85% said they'd see their long-distance love more often if there were more affordable travel options, with the majority saying they travelled by train. 🚍 We all know student budgets are tight and clearly, those travel costs can really add up, so hopping on one of our coaches is often more affordable – particularly with students enjoying up to 25 per cent off! 💞 Our frequent, reliable, comfy coaches serve hundreds of destinations across the UK, so it means one less thing to worry about and students can make the most of their limited budget while enjoying more precious time with their long-distance love.
We're delighted to welcome Javier Martinez Prieto as our new Managing Director for UK Coach. With over 30 years' experience in public transport, his appointment comes as National Express and Alsa prepare to join forces in January 2026 to create a pan-European coach powerhouse for the future. The integration will combine market expertise and unlock strategic efficiencies under the leadership of Victor Lopez, General Manager, Alsa Spain and UK. Javier said: “I’m honoured to lead National Express at an exciting time for the business. Joining forces with Alsa unites two coach giants - each highly respected leaders in their respective UK and Spanish markets, and strengthening our ability to deliver a great transport service for our customers across the UK and Europe. “National Express is the UK’s number one scheduled coach operator, trusted and loved by millions of customers each year and I look forward to building on that success together with our incredible, highly-skilled team.” routeone Magazine has the story: https://lnkd.in/ejy3A-84
Well done to our three UK Bus Driver of the Year finalists - Chris, Carl and Lee - who competed in the national final in Blackpool yesterday 🚍 👏 With over 100 competitors across 27 different operators at the final this year, Lee from our Acocks Green depot was our highest scoring driver and placed 6th overall. Chris from our Pensnett depot was our second highest scorer, which is a brilliant result considering it was his first time competing. Congratulations to all three of our drivers for their achievements this year and, as always, a big thanks to our driver development team for their support and commitment toward the event and all of our drivers across the West Midlands!
