Financial Ombudsman Service Manager interview questions

Interview with two members of HR. Questions were poorly-phrased and repetitive. I was promised that the outcome would be email to me within the next three days, but I waited for over two weeks. I did not receive an offer, so emailed them for feedback. Their response was that ‘I hadn’t answered the questions well enough.’ Refused to pay for travel expense, and highly disorganised. Would not recommend.

Very poor standard of interview. Those that did the interviewing I'd love to see them doing their job. They clearly think they are perfect. There was nothing in the process to discuss what experience you have and why you'd be good at the role. Based on previous experience and bringing that experience to the role isn't something they explored. Trouble is if you have experience I don't think they care - not interested and that's why they never asked. I think they're looking to see if you're under 29 and excited about everything from buying lollipops to turning up for work. I would say too that the panel were not the slightest bit organised