Arriva Group reviews

2.6

32% would recommend to a friend

(454 total reviews)

Mike Cooper

42% approve of CEO

29% positive business outlook

Arriva Group has an employee rating of 2.6 out of 5 stars, based on 454 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Arriva Group employee rating is 26% below average for employers within the Transportation and logistics industry (3.5 stars).

Reviews by job title

454 reviews
1.0
Aug 21, 2019
Recommend
CEO approval
Business Outlook

Pros

Absolutely none at all I can think of.

Cons

T&S IT Dept is the worst IT Department I have ever worked in. No direction, political, backstabbing happens on a daily basis. This is not the place to progress a career. Management and leadership team are not oblivious to how bad things are however they choose to ignore it. Progression in Arriva is retained for a select few based on how much they can suck up to senior management rather than ability. You will notice some reviews on here which say what a good place it is to work, these are wrote by senior management / leadership members of IT to try and bring the rating up before they enbark on a recruitment drive to fill the roles people have walked out of. (Quite literally people would walk out of the role with nothing to go to, it gets that bad!) As a few have also commented here, the HR team have no idea how to deal with the bullying which goes on here. If you are unlucky enough to be offered a role working in Arriva IT 0 do yourself one huge favour and decline while running for the hills.

1.0
Sep 20, 2019
Recommend
CEO approval
Business Outlook

Pros

I've left, so there's always that

Cons

Genuinely don't know where to start, the worst company I have ever worked for. Bullying, sexism and racism are commonplace and applauded. Staff turnover is astronomical at all levels and management hypocrisy is staggering. Senior managers keep their jobs for transgressions before sometimes in the same day of their hearing attending meetings and sacking drivers for the same offences. The things I have seen whilst working for this company have made me resolute in my decision that I'll never set foot on an Arriva bus ever again. Numerous unsafe, inconsistent and poorly managed engineering processes exist with little desire from senior managers to do anything as long as an archaic set of complex KPIs which are routinely incorrectly reported on are shown to be met Working there between 2018 and 2019 I saw multiple instances of racism, sexism and bullying. Staff suffer severe mental health issues caused by bullies who are encouraged to thrive within the business. All policy, procedure and strategy is set aside in favour of letting the offenders be as they "bring in the money". If someone has 'director' in their job title they have free reign to behave however they see fit. Case and point, having never had any serious relationship issues in any previous employments I found myself with a very serious problem here. After a year I raised a bullying grievance supported by countless pieces of evidence and witness testimony. For almost a year I was the subject of a targeted campaign of abuse which was witnessed and reported by multiple members of staff, only for HR to have a cursory review of the evidence, fail to provide me the minutes from any of our meetings (or follow any other aspect of their grievance procedure) and then tell me it was all my fault anyway. Which tells you everything you need to know about why I don't recommend you work here. Consequently I've had zero relationship issues in any other business since I've left.

2.0
Jun 13, 2019
Recommend
CEO approval
Business Outlook

Pros

Free biscuits and coffee. A number of people still have a desire to do the best they can and there remains a small essence of team spirit.

Cons

Internal Politics and the blame game are becoming the norm, fear of speaking out , contractors writing thier own briefs and looking to blow out of all proportion issued to make themselves invaluable, followed shortly afterwards by thier knee jerk changes actually making the operation if the business worse .. T&S no longer knows what it wants to be and has become lost with no direction.

Viewing 1 - 3 of 454 Reviews

Glassdoor has 505 Arriva Group reviews submitted anonymously by Arriva Group employees. Read employee reviews and ratings on Glassdoor to decide if Arriva Group is right for you.