Is Bella Italia a good company to work for?

Bella Italia has an overall rating of 4.2 out of 5, based on over 424 reviews left anonymously by employees. This rating has increased by 9% over the last 12 months. 74% of employees would recommend working at Bella Italia to a friend and 66% have a positive outlook for the business. The best reviews about Bella Italia have been left by employees working as General Manager , Assistant Manager and Waitress .

Does Bella Italia pay their employees well?

According to anonymously submitted Glassdoor reviews, Bella Italia employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Bella Italia. This rating has been stable over the past 12 months.

How satisfied are employees working at Bella Italia?

74% of Bella Italia employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Bella Italia 4.1 out of 5 for work life balance, 4.0 for culture and values and 4.2 for career opportunities.

What are the top reviewed jobs at Bella Italia?

Waitress (40) , Assistant Manager (36) , General Manager (36) , Chef (22) , Server/Waiter (17) , Supervisor (16) , Server/Waitress (15) , Manager (10) , Bartender (9) , Deputy Manager (6) , Head Chef (6) , Cameriere (5) , Cameriere di sala (5) , Kitchen Porter (5) , Kitchen Assistant (4)

What are the pros of working at Bella Italia according to real employee reviews?

"Free meals which were okay" ((in 15 reviews)); "Free food every shift and good tips" ((in 13 reviews)); "Fun Atmosphere, great team, food on shift and 50% off for 6 including alcohol." ((in 12 reviews)); "It’s good pay for when you do a lot of hours." ((in 10 reviews)); "Benefits plan is great and training is on another level" ((in 9 reviews))

What are the cons of working at Bella Italia according to real employee reviews?

"Long hours and Rota goes up late Sunday so can't plan the week" ((in 24 reviews)); "bad management, heard its gotten worse" ((in 24 reviews)); "The restaurant was always way too busy for the amount of staff on rush hour/days, most kitchen staff would barely last a week or two, and the manager was terrible at his job." ((in 10 reviews)); "Lack of training, understaffed, long hours" ((in 7 reviews)); "Weekend and evenings at work, not a huge work life balance" ((in 4 reviews))

What are the top reviewed Bella Italia locations?

London , Norwich , Edinburgh , Cambridge , York , Portsmouth , Glasgow , Sheffield , Birmingham , Bristol , Bolton , Blackpool , Milton Keynes , Reading , Manchester , Plymouth , Gateshead , Salford , Walsall , Batley , Euston , Peterborough , Wolverhampton , Cardiff , Stratford-upon-Avon , Darlington , Dudley , Oxford , Southampton , Newbury

Bella Italia reviews

4.2

74% would recommend to a friend

(369 total reviews)

John Baker

78% approve of CEO

66% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (369 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Bella Italia has an employee rating of 4.2 out of 5 stars, based on 369 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Bella Italia employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants and food service industry (3.7 stars).

Reviews by job title

369 reviews

1.0

Jun 3, 2022

Toxic environment

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

50% discount on food and drink. FOH get breaks.

Cons

It feels like working on a sinking ship. The only thing that matters is labour costs so they keep cutting your hours down and don't care if you can't pay your bills. They refuse you a small pay rise but then hire new people on a higher rate than you. Staff turnover is so high you find yourself struggling on your own because your colleagues have left. You never know what your rota is going to be and they cancel shifts without notice. No recognition of good workers, only the manager's clique get attention and special treatment. This makes for a toxic environment and you feel invisible. The general feeling is that the company is in terminal decline.

Bella Italia Response

4y

We are really sorry to hear your views on Bella Italia. As a company, we pride ourselves on the fantastic company culture and environment that have been created over the years. We would welcome a conversation with you and one of our People team to understand your experience in more detail. We would really like to understand what we could have done better for you. Can you please email recruitment@bigtablegroup.com to arrange a time to speak.

1.0

Aug 31, 2017

Absolute disgrace, with huge turn over in all staff

Assistant manager

Recommend

CEO approval

Business Outlook

Pros

I really can't think of any

Cons

No support, crap pay, overworked, causes stress

Bella Italia Response

8y

Ciao, I am sorry to hear that you have had a poor experience while working for Bella Italia. I would like to know more about your experience so we can do our best to improve our practices. Thank you for your time in letting us know there is an issue. Please contact me on charlotte.benardout@casualdininggroup.com or on 0207 121 3243 discuss it further. Ciao for now.

1.0

May 26, 2016

Face fits

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The newer Bella team would support, and adapt to change.... Team, customers

Cons

Old school people not willing to adapt to what the brand is trying to become. To much focus on cost savings and squeezing every hour out of the managers and team. If your face don't fit they turn on you and leadership team don't take accountability for there area's

Bella Italia Response

7y

Ciao! Thank you for taking the time to provide us with feedback. I am sorry to hear that you have bad experience during your employment at Bella. I would be more than happy to look in to it for you. Please feel free to contact me on lilla.kalmar@casualdininggroup.com.Thank you

Viewing 1 - 3 of 369 Reviews

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Jobs at Bella Italia

Server/Waiter/Waitress

Server/Waiter/Waitress

Server/Waiter/Waitress

Portsmouth, South East England, England

Server/Waiter/Waitress

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Bella Italia

Bella Italia reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Toxic environment

Absolute disgrace, with huge turn over in all staff

Face fits

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Jobs at Bella Italia